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Triple is hiring skilled professionals for the role of Customer Experience Specialist (Voice Process). This is a full-time remote position designed for candidates who excel in customer communication, issue resolution, and CRM-based support environments.
Triple is known for building high-performing remote teams for North American clients, with a strong focus on quality, professionalism, and long-term collaboration.
About Triple
Triple is a global remote work solutions company helping small and medium-sized businesses in North America build efficient teams across Administration, Customer Service, Accounting, Operations, and Back-office roles.
Triple stands out for:
- Selectively recruiting the top 1% of professionals
- Providing in-depth training for peak performance
- Offering strong account management and operational excellence
- Maintaining a people-first and planet-conscious work culture
Job Overview
- Job Title: Customer Experience Specialist (Voice Process)
- Employment Type: Full-Time
- Job Location: India (Remote)
- Industry: Customer Support / Voice Process
- Experience Level: Experienced candidates preferred
Role Summary
As a Customer Experience Specialist, you will be responsible for delivering high-quality customer support through voice interactions and digital channels. The role focuses on customer satisfaction, first-contact resolution, accurate documentation, and continuous improvement.
Key Responsibilities
Customer Interaction
- Handle customer communication via phone, email, and chat
- Demonstrate empathy, professionalism, and active listening
Issue Resolution
- Identify concerns and provide effective solutions
- Aim for first-contact resolution while following company policies
Product & Process Knowledge
- Maintain strong knowledge of products/services
- Provide accurate responses and recommendations
Documentation & CRM
- Log all interactions and transactions accurately in the CRM system
- Maintain complete and updated customer records
Problem Solving & Collaboration
- Analyze complex situations and resolve issues proactively
- Coordinate with internal teams when required
Compliance & Data Security
- Follow company policies, industry standards, and data privacy regulations
Continuous Improvement
- Participate in training programs
- Share feedback to improve customer service workflows
Required Qualifications & Skills
- Strong Customer Support & Customer Experience skills
- Excellent verbal and written communication abilities
- Proven problem-solving and analytical skills
- Ability to multitask in a fast-paced environment
- Experience with CRM systems and contact center tools
- Ability to work independently in a remote setup
- Prior experience in customer service or contact center roles (preferred)
- Bachelor’s degree in a relevant field (preferred)
Work Schedule (US Shifts – Rotational)
- Eastern Time: 6:30 PM – 3:30 AM IST
- Pacific Time: 9:30 PM – 6:30 AM IST
Candidates must be comfortable working night and rotational shifts aligned with US time zones.
Technical & Logistical Requirements
To be eligible, candidates must have:
- Quiet, distraction-free, well-lit workspace
- Laptop with minimum 8GB RAM & Intel i5 (8th Gen or above)
- 720p webcam and professional headset
- Reliable internet connection with minimum 100 Mbps speed
- Smartphone for work-related communication
Why Choose Triple?
- Work with international clients
- Structured training and career growth
- Professional remote work culture
- Performance-driven environment
- Long-term global exposure in customer experience roles
Application Process
Eligible candidates can apply directly through the official job listing using the Easy Apply option. Shortlisted applicants will be contacted by the recruitment team after profile review.
⚠️ Disclaimer
This job post is shared for informational purposes only. We are not associated with the hiring company and do not influence the selection process. Job details, requirements, and schedules may change at the company’s discretion. Never pay money to anyone for job applications, interviews, or offer letters.
