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NTT DATA North America is hiring for the role of Helpdesk Associate – ITIL in Coimbatore, Tamil Nadu. This is a full-time, work-from-office opportunity for candidates with IT support knowledge, strong communication skills, and an interest in IT service management.
This role is ideal for professionals looking to build a long-term career in enterprise IT support with a globally recognized organization.
Job Overview
- Job Title: Helpdesk Associate – ITIL
- Company: NTT DATA North America
- Job Location: Coimbatore, Tamil Nadu, India
- Employment Type: Full-Time
- Work Mode: Work From Office (Mandatory)
- Req ID: 352587
About NTT DATA
NTT DATA is a $30 billion global business and technology services leader, serving 75% of the Fortune Global 100 companies. As part of the NTT Group, the company invests over $3 billion annually in R&D and operates across more than 50 countries.
NTT DATA is known for its expertise in:
- Enterprise IT services
- Cloud, security & digital infrastructure
- AI-driven solutions
- Consulting & industry-focused technology services
The company is also recognized as a Global Top Employer, offering inclusive growth opportunities and a future-ready work environment.
Key Responsibilities
As a Helpdesk Associate – ITIL, your responsibilities include:
- Live dashboard monitoring, reporting, and workflow allocation
- Performing quality analysis on agreed service delivery aspects
- Conducting trend analysis and in-depth reporting on IT service performance
- Preparing Management Information (MI) presentations
- Acting as a coach and escalation point for junior team members
- Providing technical guidance in identifying, prioritizing, and resolving IT issues
- Acting as a liaison between customers and internal departments
- Ensuring timely and accurate resolution of system-related issues
Required Skills & Qualifications
Educational & Technical Skills
- University education (technical degree preferred)
- Microsoft certifications (preferred)
- Knowledge of Microsoft Operating Systems (Local & Hybrid environments)
- Proficiency in Microsoft Office applications
- Experience in Hybrid (Office & Remote) IT support is an added advantage
Professional Skills
- Strong troubleshooting and problem-solving abilities
- Good reporting and analytical skills
- Excellent communication and customer service skills
- Fluency in English
Work & Shift Details
- Work Location: Office-based (Coimbatore)
- Shift Type: Flexible, including night shifts
- Candidates must be willing to work as per business requirements
Why Join NTT DATA?
- Work with a global IT services leader
- Exposure to enterprise-level IT infrastructure
- Strong learning and career growth opportunities
- Inclusive and professional work culture
- Opportunity to work with Fortune Global 100 clients
Important Notes
- Work from office is mandatory
- Shift flexibility, including night shifts, is required
- Local hiring is preferred to ensure effective client support
How to Apply
Interested candidates can apply directly through the official job listing by clicking the Apply option. Shortlisted candidates will be contacted by the NTT DATA recruitment team.
This job post is shared for informational purposes only. We are not affiliated with NTT DATA or involved in the hiring process. Job roles, responsibilities, and requirements may change as per company policy. NTT DATA recruiters will never ask for payment or banking information. Always apply only through official company channels or verified emails ending with @nttdata.com.
