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Coursera is hiring for the role of IT Support Specialist I (UK Shift) in India. This is a great opportunity for candidates with IT support or desktop support experience who want to work with a global EdTech company supporting users worldwide.
🏢 About Coursera
Coursera was founded in 2012 by Andrew Ng and Daphne Koller with a mission to provide universal access to world-class education. Today, Coursera is one of the world’s largest online learning platforms, serving millions of learners globally through partnerships with leading universities and industry organizations.
Coursera offers:
- Online courses
- Professional Certificates
- Specializations
- Degrees
The company is known for its innovation in AI-powered learning tools, scalable education solutions, and a strong global remote-first culture.
📌 Job Overview
- Role: IT Support Specialist I
- Shift: UK Shift
- Location: India
- Work Mode: Remote / Hybrid (flexible work model)
- Department: IT (Internal Support)
- Experience Required: 2+ years
This role focuses on internal IT support, ensuring Coursera employees have a smooth and productive technical working environment.
🧑💻 About the Role
As an IT Support Specialist at Coursera, you will act as the front-line contact for IT-related issues. The role requires versatility, strong troubleshooting skills, attention to detail, and a customer-first mindset.
You will support a growing global team by managing:
- Hardware & software issues
- SaaS tools
- User onboarding & offboarding
- Audio/Video support
- IT documentation and processes
This role offers strong exposure to enterprise IT systems and multiple IT career paths.
🛠️ Key Responsibilities
- Provide global IT support for 1500+ systems (95% Mac, 5% Windows & VDI)
- Troubleshoot hardware, software, and network-related issues
- Handle break/fix issues, SaaS administration, and asset management
- Support meetings, events, and A/V requirements
- Conduct new hire IT training and onboarding
- Coordinate with Systems & Network Administration teams
- Manage hardware lifecycle and SaaS access audits
- Create and maintain IT knowledge base documentation
- Support UK business hours, including coverage during Indian holidays
✅ Basic Qualifications
Candidates should have:
- 2+ years of IT Support / Desktop Support / System Administration experience
- Strong experience in Mac OS configuration & troubleshooting (mandatory)
- Experience with Windows 10 and above (preferred)
- Familiarity with IT & SaaS tools such as:
- Google Workspace
- JAMF
- Zoom
- ServiceNow
- Microsoft Office
- Slack
- Okta
- Good communication skills (written & verbal)
- Strong customer service mindset
- Willingness to learn and adapt
🌟 Preferred Qualifications
- Intermediate systems & network troubleshooting skills
- Experience in Mac administration
- Familiarity with Workspace One
- Experience with IT Service Management tools like ServiceNow
- Knowledge of SSO technologies
- Ability to train non-technical users
- IT certifications are a plus:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
🎯 Why This Role is a Great Opportunity
- Work with a global EdTech leader
- Exposure to enterprise-level IT systems
- Hands-on experience across multiple IT domains
- Flexible remote-first work culture
- Strong career growth and learning opportunities
This role is ideal for IT professionals looking to grow beyond basic desktop support into advanced IT operations and systems roles.
📥 How to Apply
Interested candidates should apply through Coursera’s official careers page or LinkedIn job listing.
👉 Make sure your resume highlights:
- Mac OS troubleshooting experience
- SaaS tools you’ve worked with
- Customer support and IT ticketing experience
