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DHL is hiring for the role of Parcel Duplicate Checking Specialist – Back Office in Chennai, Tamil Nadu. This is a full-time, onsite opportunity ideal for candidates with experience in logistics, operations, data quality, or back-office support who enjoy analytical and detail-oriented work.
📌 Job Overview
- Company: DHL
- Job Title: Parcel Duplicate Checking Specialist – Back Office
- Location: Chennai, Tamil Nadu, India
- Job Type: Full-Time
- Work Mode: 100% Onsite
- Experience Required: 1–4 Years
- Industry: Logistics / Supply Chain
- Posted: Recently (Reposted – High applicant interest)
🧾 About the Role
In this role, you will ensure the accuracy and integrity of parcel data across DHL’s core logistics systems. Your work will directly help prevent misrouting, billing errors, and duplicate shipments, contributing to smooth end-to-end shipment visibility and compliance.
This position plays a critical back-office role supporting DHL’s global logistics operations.
🔍 Key Responsibilities
Shipment Analysis & Quality Control
- Review and analyze parcel delivery scans to identify duplicate shipments
- Detect billing discrepancies by examining scan-level data
- Differentiate between billable and non-billable shipments
- Identify patterns and trends in shipment data as processes evolve
Team Collaboration & Communication
- Apply analytical thinking to resolve routing and billing issues
- Collaborate with team members for consistent decision-making
- Communicate proactively when clarification is required
- Interact with cross-functional teams (via email – ~10% of time)
Customer Support & Issue Resolution
- Handle shipment billing queries with professionalism
- Clearly explain billing decisions to internal stakeholders
- Manage complex or sensitive situations with patience and empathy
🛠 Essential Skills
- Excellent attention to detail
- Strong pattern recognition and analytical ability
- Good written and verbal communication skills
- Critical thinking and structured problem-solving
- Basic computer and system proficiency
🎓 Required Qualifications
- Experience:
- 1–4 years in logistics back-office, operations control, service desk, or data quality roles
- Fresh graduates with strong analytical skills and relevant internships may be considered
- Education:
- Diploma or Graduate degree in Supply Chain, Logistics, Business, IT, or related fields
🕒 Working Conditions
- Schedule: Standard Indian business hours
- Work Option: Onsite only (Chennai)
- Global Exposure: May occasionally support tasks outside regular hours
- Performance Metrics:
- Response time
- Resolution rate
- Customer satisfaction scores
🎁 Employee Benefits
- Annual Leave: 42 days (excluding public/national holidays)
- Medical Insurance:
- Coverage for Self + Spouse + 2 Children
- Optional parental / in-law insurance at nominal cost (covers pre-existing conditions)
🌍 About DHL
DHL Group is one of the world’s largest logistics and supply chain leaders, with over 580,000 employees across 220+ countries and territories. Guided by its purpose — Connecting People. Improving Lives. — DHL offers strong career growth, global exposure, and a people-first work culture.
⚠️ Disclaimer
This job information is shared for awareness purposes only. We are not affiliated with DHL’s hiring team and do not guarantee interview calls or job selection. Always apply through official DHL career channels. DHL does not charge any fees during recruitment. Do not share personal or financial information with unverified sources.
