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Bank of America has announced new openings for the role of Team Member at its Chennai, Tamil Nadu location. This is a full-time opportunity under Global Business Services (GBS), ideal for freshers and candidates with up to 2 years of experience who are interested in banking operations, fraud detection, and claims processing.
📌 Job Overview
- Company: Bank of America
- Role: Team Member
- Job Type: Full-Time
- Location: Chennai, Tamil Nadu
- Experience Required: 0–2 Years
- Education: Graduation (Any Stream)
- Shift: 24×7 Rotational Shifts
- Weekly Off: Fixed / Split (Process dependent)
🏦 About Bank of America
Bank of America is driven by a single purpose — to help make financial lives better through meaningful connections. The organization follows the principle of Responsible Growth, ensuring value creation for clients, employees, communities, and shareholders.
In India, Bank of America operates as BA Continuum India Private Limited (BACI), supporting global operations through its Global Business Services (GBS) model. GBS delivers technology and operations excellence with a strong focus on risk management, fraud prevention, and operational resiliency.
🔐 Process Overview – Client Protection Operations
The role is part of the Client Protection Organization, which includes:
- Fraud Detection Operations (FDO)
- Consumer & Small Business Claims Operations (C&SBC)
Key Functions Include:
- Reviewing potentially fraudulent transactions flagged by fraud filters
- Handling chargebacks, billing disputes, and payment queries
- Processing claims related to debit cards, credit cards, ATM fees, and cheque fraud
- Providing fraud reporting, provisional credit, and merchant recovery actions
The Client Protection team operates across Chennai, Gurugram, Mumbai, Hyderabad, and GIFT City.
🧾 Roles & Responsibilities
- Process customer claims, chargebacks, and fraud alerts accurately
- Review suspicious activities and identify recovery opportunities
- Work on customer requests including deceased account handling
- Apply Visa and Mastercard regulations for dispute resolution
- Maintain productivity, accuracy, and quality KPIs
- Achieve decision targets per hour with high accuracy
- Ensure compliance with internal policies and regulatory requirements
- Protect customers from fraud while safeguarding the bank’s assets
🎓 Eligibility Criteria
Education
- Any Graduate (Any Stream)
Experience
- 0 to 2 years (Freshers can apply)
🧠 Required Skills
- Basic knowledge of banking products
- Understanding of debit cards, credit cards & card networks
- Basic exposure to fraud detection concepts
- Good written and verbal communication skills
- Strong analytical and problem-solving abilities
- Attention to detail and accuracy
- Proficiency in Microsoft Office tools
- Ability to multitask and adapt in a dynamic environment
- Self-motivated and result-oriented mindset
⏰ Work Timings
- 24×7 Operations
- Shifts and weekly offs depend on the aligned process
- Rotational shifts may include night shifts
📍 Job Location
📝 How to Apply
- Applications are managed off LinkedIn
- Interested candidates should apply only through the official Bank of America careers page or the verified LinkedIn job post
👉 Early application is recommended due to high applicant volume.
⚠️ Important Disclaimer
- Bank of America does not charge any fees for recruitment.
- Do not share money or personal details with anyone claiming to offer jobs on behalf of the company.
- Always apply through official and verified channels only.
✅ Final Words
If you are a graduate looking to start or grow your career in banking operations, fraud detection, and claims processing, this Bank of America Team Member role in Chennai offers a strong foundation with global exposure, structured processes, and long-term career growth.
📢 Stay tuned for more MNC job updates, fresher-friendly roles, and banking sector hiring alerts.
