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Fujitsu has opened applications for the Service Desk Agent (Talent Pool) role in India. This opportunity is ideal for candidates looking to build or grow a career in IT support, service desk operations, and customer-focused technology roles with a global digital transformation leader.
This is a talent pool / future hiring role, meaning selected candidates will be considered for upcoming Service Desk openings based on business needs.
📌 Job Overview
- Role: Service Desk Agent (SDA) – Talent Pool
- Req ID: 4721
- Job Locations: Pune, Chennai, Bangalore
- Location Flexibility: Primary Location Only
- Posting Start Date: 25 February 2026
- Employment Type: Full-Time (Future Opportunities)
🏢 About Fujitsu
Founded in 1935 in Japan, Fujitsu is a world-leading digital transformation partner with operations in over 50 countries and a workforce of approximately 130,000 employees. The company focuses on innovation, sustainability, and trust-driven technology solutions aligned with the UN Sustainable Development Goals (SDGs).
Fujitsu collaborates with global enterprises to deliver solutions across IT services, cloud, automation, AI, and digital infrastructure, while addressing real-world social and business challenges.
🎯 Purpose of Recruitment (Talent Pool)
Fujitsu is building a Service Desk Talent Community in India to connect with skilled professionals for future Service Desk openings. By joining this pool, candidates stay engaged and are among the first to be considered when suitable roles open.
🧑💻 Role Purpose – Service Desk Agent
The Service Desk Agent (SDA) is the first point of contact for IT support, responsible for delivering reliable, customer-focused assistance. The role plays a critical part in ensuring smooth daily operations by diagnosing issues, resolving incidents, and managing service requests efficiently.
This position represents the face and voice of Fujitsu IT support, contributing directly to customer trust and satisfaction.
📝 Key Responsibilities & Accountabilities
🔧 Technical Support
- Handle standard hardware and software-related issues
- Troubleshoot and resolve incidents using IT systems and tools
🤝 Customer Experience
- Deliver empathetic, clear, and solution-oriented support
- Take ownership of issues and ensure users feel heard and supported
💡 Innovation & Digital Mindset
- Adopt automation, AI, and digital tools to improve support delivery
- Continuously learn and suggest smarter ways to enhance service desk operations
📊 Business Awareness
- Understand customer business priorities and service expectations
- Align IT actions with business impact
🔄 Process & ITSM
- Follow service desk processes, ITIL basics, and security policies
- Maintain accurate ticket documentation and avoid duplication
🧠 Problem Solving
- Diagnose issues, ask relevant questions, and resolve within SLA timelines
- Escalate complex incidents appropriately
🔐 Security Awareness
- Identify and respond to security-related incidents
- Follow data protection and information security guidelines
⏱ Service Levels (SLA)
- Prioritize tasks to meet SLAs and customer expectations
👥 Teamwork & Continuous Improvement
- Collaborate with team members
- Contribute ideas to improve tools, workflows, and service quality
📚 Personal Development
- Actively pursue learning and career growth opportunities
🎓 Skills, Knowledge & Experience
✅ Skills Required
- Technical troubleshooting
- Strong verbal & written communication
- Multitasking and attention to detail
- Customer-oriented mindset
- Team collaboration
📘 Knowledge Areas
- Hardware & software fundamentals
- IT security principles
- ITSM tools and processes
- ITIL basics
- Awareness of automation & AI technologies
🧪 Experience
- IT troubleshooting or service desk exposure
- Customer-focused support environment
- Process adherence
🌍 Additional Information
- Relocation Supported: No
- Visa Sponsorship: Not available
- Work Environment: Inclusive, diverse, and growth-focused
Fujitsu strongly believes that diverse perspectives drive innovation and encourages candidates from all backgrounds to apply.
📢 How to Apply
Interested candidates can apply online through Fujitsu’s official careers portal by submitting their profile for the Service Desk Agent – Talent Pool role. Selected profiles will be contacted when relevant openings arise.
🔔 Important Note
This is a talent pool / future hiring opportunity. Application does not guarantee immediate placement but increases visibility for upcoming Service Desk roles at Fujitsu India.
