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Accenture is hiring for the Utility Bill New Associate role in Chennai. This is a full-time non-voice backoffice position, ideal for freshers and candidates with up to 1 year of experience who are looking to start their career with a global IT and consulting company.
Job Overview – Accenture Utility Bill New Associate
- Job Title: Utility Bill New Associate
- Job ID: AIOC-S01628751
- Work Type: Full-Time
- Location: Chennai
- Experience Required: 0–1 Years
- Qualification: Any Graduation
- Skill Category: Backoffice – Service Desk (Non-Voice Support)
About Accenture
Accenture is a global professional services company with strong expertise in digital, cloud, and security services. With operations across 120+ countries and a workforce of over 7 lakh employees, Accenture supports businesses through Strategy & Consulting, Technology, Operations, and Accenture Song.
The company is known for providing excellent learning opportunities, structured career growth, and exposure to global clients.
Role Description – What Will You Do?
As a Utility Bill New Associate, you will be part of Accenture’s Customer Support vertical, handling non-voice backoffice operations. Your responsibilities will focus on behind-the-scenes support that ensures smooth service delivery.
Key responsibilities include:
- Managing customer queries, escalations, and complaints through email, chat, and web tools
- Recording, diagnosing, and resolving service requests as per defined guidelines
- Closing incidents and complaints within SLA timelines
- Supporting data processing and administrative tasks related to Data & AI operations
- Handling non-voice interactions and restoring services during unplanned interruptions
Roles & Responsibilities
- Solve routine problems using predefined guidelines and procedures
- Work closely with your team and report to a direct supervisor
- Follow detailed task instructions and standard operating processes
- Make decisions that impact your individual work under close supervision
- Contribute as an individual team member with a clearly defined scope of work
- Be flexible to work in rotational shifts, if required
Eligibility Criteria
- Freshers and candidates with up to 1 year of experience
- Any graduate (all streams eligible)
- Willingness to work in flexible and rotational shifts
- Comfortable working from Chennai location
- Basic computer knowledge and willingness to learn
Why Choose Accenture?
- Entry-level opportunity in a reputed MNC
- Structured training and clear process guidelines
- Exposure to global service desk and backoffice operations
- Supportive team environment with growth potential
How to Apply
Interested candidates can apply directly through Accenture’s official careers portal by searching for Job ID: AIOC-S01628751 and selecting the Utility Bill New Associate – Chennai role.
Important Note: Always apply only through official company websites or verified job portals.
Disclaimer
This job post is shared for information purposes only. We are not directly or indirectly associated with Accenture’s recruitment process. Accenture does not charge any fees for hiring. Candidates are advised to beware of fake job offers or agents asking for money.
