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Company: Tesco Bengaluru
Role: Associate – Chat Support
Job Type: Full-Time
Work Mode: On-site
Location: Bengaluru, Karnataka, India
Application Status: Actively hiring
Tesco Bengaluru Associate – Chat Support Job Overview
Tesco Bengaluru is hiring for the position of Associate – Chat Support. This role is ideal for candidates with strong written communication skills and a customer-first mindset who are looking to build a career in customer service within a global retail organization.
As a Chat Support Associate, you will handle first-line customer queries through written communication channels and ensure timely, accurate, and customer-focused resolutions.
Key Responsibilities
In this role, you will:
- Handle first-line customer queries via chat and written channels
- Provide tailored solutions using available tools and knowledge bases
- Ensure all tickets are closed within agreed timelines
- Maintain service quality standards and deliver strong customer satisfaction (NPS)
- Work in roster-based shifts to support customer queries
- Solve problems by analyzing different solution alternatives
- Participate in team discussions and continuous improvement initiatives
- Follow Tesco’s Business Code of Conduct and company values
Skills & Eligibility Criteria
Required Skills
- Excellent written communication skills in English
- Strong customer service orientation
- Typing speed with good accuracy
- Basic knowledge of Microsoft Office (Outlook, Email, etc.)
- Ability to work in a team environment
- Conflict resolution skills
- Empathy and strong customer focus
Experience
- Experience in customer service (preferably chat or written support) is an advantage
- Freshers with strong communication skills may also be considered (as per company requirements)
Work Environment & Shifts
- Roster-based shifts
- On-site role in Bengaluru
- Collaborative team environment
Tesco Bengaluru follows a flexible working culture that encourages collaboration and supports professional as well as personal growth.
Salary & Benefits at Tesco Bengaluru
At Tesco, employees enjoy a competitive and structured rewards framework that includes:
💰 Fixed Pay
Guaranteed salary as per employment contract.
🎯 Performance Bonus
Annual bonus based on performance metrics.
🏖 Leave & Holidays
- 30 days leave (18 Earned Leave + 12 Casual/Sick Leave)
- 10 national and festival holidays
🏥 Health & Insurance
- Medical insurance coverage for employees and dependents
- Wellness programs and mental health support
💼 Financial & Retirement Benefits
- NPS and VPF participation options
- Financial coaching support
- Salary advance facility (as per policy)
- SAYE (Save As You Earn) program
🏏 Physical Wellbeing
Green campus with sports facilities including cricket, football, badminton, volleyball, and indoor games.
About Tesco Bengaluru
Tesco is one of the world’s leading retailers, and Tesco Bengaluru serves as its technology and business services hub in India.
The company strongly promotes:
- Diversity & Inclusion
- Equal Opportunity Employment
- Disability Confident workplace culture
- Flexible and supportive work environment
Tesco encourages candidates from diverse backgrounds, including persons with disabilities, to apply. Reasonable adjustments during recruitment are available upon request.
Why Apply for Tesco Chat Support Role?
- Work with a globally recognized retail brand
- Strong career growth opportunities
- Inclusive and employee-friendly culture
- Competitive salary & comprehensive benefits
- Exposure to international service standards
How to Apply
Interested candidates can apply through the official Tesco careers portal or the platform where the job is listed. Ensure your resume highlights:
- Written communication skills
- Customer service experience
- Typing proficiency
- Problem-solving abilities
Disclaimer
This job post is shared for informational purposes only. We are not affiliated with Tesco or Tesco Bengaluru and do not charge any fees for job applications. All eligibility criteria, salary details, and hiring decisions are solely determined by the employer. Candidates are advised to apply only through official company channels and verify all details before proceeding.
