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Are you an experienced customer service professional looking to make your mark at a global leader? Infosys BPM, the business process management arm of tech giant Infosys, is currently hiring for its International Voice Process team in Bangalore.
With over 100 applicants in just the last few days, this role is a high-demand opportunity for those who excel in high-stakes, global communication environments.
Role Highlights
- Position: Customer Support Executive – International Voice Process
- Location: Bangalore, Karnataka (On-site)
- Experience: 1–4 Years (Must be in International Voice)
- Type: Full-time, Permanent
- Hiring Team: Led by Thulasi M (HR – Process Specialist)
Why Join Infosys BPM?
Infosys BPM is world-renowned for its “People-First” culture and its role in defining the future of customer service. Working here means:
- Global Exposure: Interacting with international clients across different cultural contexts.
- Skill Development: Mastering CRM tools and advanced problem-solving methodologies.
- Career Growth: Joining a structured organization that values performance and internal mobility.
Key Responsibilities
As a Customer Support Executive, you are the face of the brand for international customers. Your daily impact includes:
- Call Management: Handling both inbound and outbound calls for a global clientele.
- Query Resolution: Providing accurate, timely, and empathetic solutions to complex customer issues.
- Documentation: Maintaining meticulous records of interactions within system guidelines.
- Performance Excellence: Consistently meeting metrics related to quality, productivity, and CSAT (Customer Satisfaction).
Who is the Ideal Candidate?
Infosys is looking for dynamic professionals who can balance technical efficiency with high emotional intelligence.
Requirements:
- Experience: Minimum 1 to 4 years specifically in an International Voice Process.
- Communication: Exceptional verbal and written English skills are non-negotiable.
- Education: Graduation in any discipline is preferred.
- Flexibility: Complete comfort with Night Shifts and rotational shift patterns.
- Tech Savvy: Basic computer proficiency and experience with CRM software.
How to Apply
The recruitment process is active and handled directly by the Talent Acquisition team. To apply, send your updated resume to thulasi02@infosys.com.
Mandatory Screening Details:
To speed up your application, include the following details in your email:
- Full Name & Contact Info:
- Education: Graduation & Post-Graduation details.
- Experience: Total years vs. Relevant experience in Customer Service.
- Professional Info: Current Company, Current CTC, Expected CTC, and Notice Period.
- Personal Info: Date of Birth and Current Location.
📧 thulasi02@infosys.com
📝 Candidate Information (Required for Screening)
- Full Name:
- Email ID & Mobile Number:
- Graduation Details (Degree):
- Date of Birth:
- Post-Graduation Details (if applicable):
- Total Experience:
- Relevant Experience (Customer Service / Solution Design):
- Current / Previous Company Name:
- Current CTC (₹):
- Expected CTC (₹):
- Notice Period:
- Current Location:
🚀 Apply Now and Take the Next Step in Your Career!
The recruitment process is active and handled directly by the Talent Acquisition team. To apply, send your updated resume to thulasi02@infosys.com.
