Accenture, a global leader in professional services, is looking for technically sound individuals for the role of IT Customer Service Representative. Although the role is based in Chennai, it is currently listed as a Remote opportunity, offering the perfect blend of MNC growth and work-from-home flexibility.
Job Overview
Feature
Details
Company
Accenture in India
Role
IT Customer Service Representative
Location
Chennai (Remote)
Employment
Full-time
Education
Graduate (Any stream)
Key Responsibilities
This is a technical support role where you will be the primary point of contact for system and application issues.
Issue Ownership: Take full responsibility for reported customer issues and provide end-to-end resolutions.
Troubleshooting: Research, diagnose, and identify solutions for complex system or application problems.
Escalation: Follow standard operating procedures to escalate unresolved issues to internal teams correctly.
Logging & Documentation: Ensure every issue is logged and document technical solutions in the company’s knowledge database.
SLA Adherence: Track user issues diligently until resolution while sticking to strict Service Level Agreements.
Technical Skills Required
Accenture is looking for candidates with hands-on technical foundations:
Application Management: Expertise in installing and configuring various enterprise applications.
OS Deployment: Proficient in installing Operating Systems using methods like WDS (Windows Deployment Services), GHOST, or Bootable PD.
Emerging Tech: Ability to adapt to new technologies. Having Azure or AWS certifications is a significant advantage.
Experience: The recruiter has noted a preference for candidates with on-ground (field) experience rather than just remote support history.
Professional Attributes
Communication: Exceptional verbal and written skills are mandatory.
Tech-Savviness: You should be passionate about current and emerging technology.
Flexibility: Must be willing to work in all shifts and handle high-pressure situations.
Education: Must have completed 15 years of full-time education.
Since this role emphasizes OS installation methods (WDS/Ghost), be ready to explain the step-by-step process of deploying an image across a network. Also, emphasize your “on-ground” experience—Accenture wants to know you can handle hardware and software issues physically if needed, even though the current role is remote. Good luck, Karthik!
