Infosys BPM, the business process management arm of the global tech giant Infosys, is conducting a massive hiring drive for its International Voice Process. This is a prime opportunity for freshers and experienced professionals who want to build a career in a high-energy, global corporate environment.
Job Overview
| Feature | Details |
| Company | Infosys BPM |
| Role | Customer Support Executive (International Voice) |
| Locations | Bangalore & Pune |
| Experience | 0 – 5 Years (Freshers Welcome) |
| Work Mode | Work from Office (5 Days a Week) |
| Shifts | 24/7 Rotational (Including Night Shifts) |
Key Responsibilities
As the “Voice of the Brand,” you will handle interactions with global clients:
- Inbound/Outbound Calls: Managing communication with international customers to resolve product or service queries.
- Troubleshooting: Identifying customer concerns and providing actionable solutions.
- Documentation: Accurately logging all customer interactions into CRM tools.
- Performance Metrics: Maintaining high scores in call quality, average handling time (AHT), and customer satisfaction (CSAT).
- Empathy & Efficiency: Delivering a seamless service experience with a focus on resolving issues independently.
Eligibility & Skills Required
- Education: Full-time Graduation in any discipline is mandatory.
- Communication: Exceptional verbal English skills are required to handle international clients.
- Experience: 0–5 years. While freshers can apply, prior experience in a BPO or international voice process is a major advantage.
- Technical Savvy: Familiarity with CRM software and ticketing systems.
- Adaptability: Must be comfortable working in a 24/7 shift environment (Night shifts are common).
Why Join Infosys BPM?
- Global Exposure: Interact with customers worldwide and learn international business etiquette.
- Structured Growth: Infosys is known for its world-class training programs and clear internal promotion paths.
- Collaborative Culture: Work in a high-energy environment with some of the best minds in the industry.
Pro-Tip for the Interview
Karthik, since this is an International Voice role, the recruiters will focus heavily on your MTI (Mother Tongue Influence) and Fluency.
- Neutral Accent: Practice speaking clearly and at a moderate pace.
- Listening Skills: In the interview, listen completely before answering—this shows you can handle customer frustrations patiently.
- Situational Questions: Be ready for “What would you do if a customer is angry?” type questions. Focus your answer on Empathy and Resolution.
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