Infosys BPM, the business process management arm of the global tech giant Infosys, is conducting a massive hiring drive for its International Voice Process. This is a prime opportunity for freshers and experienced professionals who want to build a career in a high-energy, global corporate environment.
Job Overview
Feature
Details
Company
Infosys BPM
Role
Customer Support Executive (International Voice)
Locations
Bangalore & Pune
Experience
0 – 5 Years (Freshers Welcome)
Work Mode
Work from Office (5 Days a Week)
Shifts
24/7 Rotational (Including Night Shifts)
Key Responsibilities
As the “Voice of the Brand,” you will handle interactions with global clients:
Inbound/Outbound Calls: Managing communication with international customers to resolve product or service queries.
Troubleshooting: Identifying customer concerns and providing actionable solutions.
Documentation: Accurately logging all customer interactions into CRM tools.
Performance Metrics: Maintaining high scores in call quality, average handling time (AHT), and customer satisfaction (CSAT).
Empathy & Efficiency: Delivering a seamless service experience with a focus on resolving issues independently.
Eligibility & Skills Required
Education: Full-time Graduation in any discipline is mandatory.
Communication:Exceptional verbal English skills are required to handle international clients.
Experience: 0–5 years. While freshers can apply, prior experience in a BPO or international voice process is a major advantage.
Technical Savvy: Familiarity with CRM software and ticketing systems.
Adaptability: Must be comfortable working in a 24/7 shift environment (Night shifts are common).
Why Join Infosys BPM?
Global Exposure: Interact with customers worldwide and learn international business etiquette.
Structured Growth: Infosys is known for its world-class training programs and clear internal promotion paths.
Collaborative Culture: Work in a high-energy environment with some of the best minds in the industry.
