Teleperformance (TP), a global leader in digital integrated business services, is currently hiring for the position of Customer Service Representative in India. This is a 100% Work from Home (WFH) opportunity, perfect for individuals looking for a flexible remote career in the e-commerce sector.
The role involves managing customer interactions for a major domestic e-commerce platform through a blended process (both Voice and Chat).
Job Overview
Category
Details
Organization
Teleperformance (TP)
Position
Customer Service Representative
Process
Domestic E-commerce (Voice + Chat)
Work Model
Remote (Work from Home)
Shift Type
Rotational 24/7 Shifts
Openings
Multiple
Key Responsibilities
Customer Support: Handle incoming customer queries via both calls and chat messages.
Order Management: Assist customers with order placements, tracking, returns, and refund-related issues.
Technical Troubleshooting: Provide basic support and troubleshooting for electronic gadgets such as AirPods, Bluetooth speakers, and smartwatches.
Conflict Resolution: Ensure quick and effective resolution of customer complaints to maintain high satisfaction levels.
Requirements: What Makes You a Great Fit
Skills & Knowledge:
Communication: Good verbal and written communication skills to handle a blended process effectively.
