Infosys BPM, the business process management arm of IT giant Infosys, is actively recruiting for Customer Support Executives to join its International Voice Support team. This drive is open to both freshers and experienced professionals who are looking to work with global clients and build a career with an industry leader.
The role offers immense growth potential, deep exposure to multinational client operations, and structured corporate training.
Job Overview
Category
Details
Company
Infosys BPM
Role
Customer Support Executive (International Voice)
Experience
0 – 5 Years (Freshers are welcome)
Job Locations
Bengaluru & Pune
Employment Type
Full-time, Permanent
Work Mode
On-site / Work from Office (5 Days a week)
Shifts
24/7 Rotational Shifts (Including Night Shifts)
Key Responsibilities
Client Interaction: Efficiently manage inbound and outbound calls from international customers.
Issue Resolution: Resolve product or service-related queries, troubleshoot technical or transactional issues, and manage complaints professionally.
Data Logging: Accurately document all customer interactions, feedback, and escalations in the CRM system according to process guidelines.
Performance Metrics: Consistently meet or exceed targets for call quality, average handling time (AHT), and customer satisfaction (CSAT) scores.
Cross-Functional Teamwork: Coordinate with internal technical or backend teams to resolve complex customer issues.
Eligibility Criteria
Educational Qualification:
Graduation Mandatory: Must be a full-time graduate in any discipline.
Core Requirements & Skills:
International Client Handling: Experience or deep familiarity with handling international clients is a mandatory requirement.
Communication: Exceptional verbal and written English communication skills with neutral pronunciation.
Tech Savvy: Familiarity with basic CRM tools, ticketing systems, and basic computer applications.
Aptitude: Strong multitasking abilities, quick problem-solving skills, and the capacity to handle high-pressure customer scenarios with empathy.
What Infosys BPM Offers
Global exposure by working directly with premier international brands.
Highly structured career paths with fast-track internal job postings (IJPs).
Collaborative, diverse, and high-energy workplace environment.
How to Apply :-
This requirement is being actively reviewed by the hiring team. Candidates can apply via the Infosys Careers Portal or official job board listings.
Hiring Manager Profile: Akshara Radhakrishnan (Talent Acquisition at Infosys).
Documents to Keep Ready: Updated resume, Government ID proofs (Aadhaar, PAN, Passport), and all graduation degree/provisional certificates for background verification.
Ready to kickstart your career with a global leader? Infosys BPM is looking for Customer Support Executives for their premium International Voice Process!
