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Are you ready to jumpstart your career with a global pioneer in digital transformation, AI, and process excellence? Sutherland is currently hosting a hiring drive for the position of Customer Support Associate at its world-class facility in Chennai, India.
Whether you are a fresher looking for your very first corporate role or an early-career professional with up to 2 years of experience, this full-time role offers an excellent platform to sharpen your skills and grow rapidly within a global MNC.
Job Overview: Sutherland Customer Support
- Company: Sutherland
- Role: Customer Support Associate
- Job Location: Perungalathur, Chennai (Work from Office)
- Experience Required: 0 – 2 Years (Freshers are highly encouraged to apply!)
- Education: High school diploma, undergraduate, or graduate degree.
- Work Schedule: 5 Days a week with 2 rotational days off.
- Shift Type: Rotational shifts (Includes both day and night shifts).
Key Responsibilities & Core Tasks
As a Customer Support Associate, you will blend human expertise with advanced technology to deliver exceptional B2B customer experiences. Your daily tasks will include:
- Omnichannel Support: Serving as the primary point of contact for global business-to-business (B2B) customers via Email, Chat, or Voice.
- SLA Management: Resolving queries in a timely, precise, and professional manner while maintaining strict service-level agreements.
- Proactive Problem Solving: Taking full ownership of client interactions with an empathetic, positive approach to protect and elevate the brand image.
- Data Logging: Accurately updating and maintaining customer interaction records and call documentation in the system database.
- Performance Metrics: Meeting key performance indicators (KPIs) such as quality assurance scores, productivity targets, and first-contact resolutions (FCR).
Who is Sutherland Looking For? (Qualifications)
Sutherland is seeking energetic, adaptable team players who possess:
- Communication: Good verbal and written communication skills in English.
- Technical Comfort: Basic user-level familiarity with Windows operating systems.
- Traits: Strong time management capabilities, an empathetic mindset, and the ability to work independently in a fast-paced environment.
Perks & Working Environment
- World-Class Workplace: Located at the premier Shriram Gateway Parks tech campus in Chennai.
- Skills for Life: Gain valuable, transferable expertise in professional communication, advanced problem-solving, and adaptability.
- Growth Platform: Access to robust internal learning and development frameworks to help fast-track your promotion opportunities within the company.
⚠️ Sutherland Fraud Disclaimer: Sutherland never requests any financial payments or favors during the recruitment process. If you receive any suspicious requests, report them immediately to TAHelpdesk@Sutherlandglobal.com.
How to Apply
The recruitment team is actively mapping talent for these positions. 👉 Bring your updated profile to the Sutherland Careers page, locate the Customer Support Associate role for Chennai (Shriram Gateway), and submit your application today!
Disclaimer
Sutherland never asks for payments or favours for job opportunities.
If you receive any suspicious request, please report it to:
TAHelpdesk@Sutherlandglobal.com
