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Looking to step up your career with a globally recognized corporate leader? Infosys BPM Ltd., the business process management subsidiary of Infosys, is actively recruiting dynamic and experienced professionals to join its customer service division in Bangalore.
The Talent Acquisition team is seeking Customer Support Executives for their high-profile International Voice Process. If you have prior experience handling international clients and want to leverage your communication skills for rapid career progression, this is an excellent opportunity.
Job Overview: Infosys BPM Recruitment
- Company: Infosys BPM Ltd.
- Role: Customer Support Executive
- Domain: International Voice Process
- Job Location: Bengaluru, Karnataka (On-site)
- Employment Type: Full-time
- Experience Required: 1 – 4 years of experience in an International Voice Process or International Customer Support.
- Education: Graduate in any discipline (preferred).
Key Responsibilities & Core Tasks
As a Customer Support Executive handling global accounts, your day-to-day duties will include:
- Client Communication: Effectively handling inbound and outbound voice calls for international customers.
- Issue Resolution: Resolving complex customer queries with high accuracy and delivering a top-tier service experience in a timely manner.
- Relationship Management: Maintaining an exceptionally high standard of professionalism, empathy, and cultural adaptability during client interactions.
- Data Documentation: Consistently capturing, updating, and documenting client records within internal CRM platforms as per standard operational guidelines.
- Performance Excellence: Meeting daily performance indicators across quality metrics, processing speed, and customer satisfaction (CSAT) scores.
Skills & Additional Requirements
To qualify for this premium process, candidates must meet the following parameters:
- Language Proficiency: Flawless verbal and written English communication skills are a strict mandate.
- Shift Flexibility: Highly comfortable operating in permanent night shifts and rotational shift frameworks.
- Mindset: Strong problem-solving abilities, high stress tolerance, and a strong customer service orientation to thrive in a fast-paced, target-driven corporate ecosystem.
How to Apply (Screening Format)
Interested candidates who meet the eligibility criteria can apply directly by emailing their updated resume to the Human Resources department.
👉 Email Your Resume to: thulasi02@infosys.com
Important Note: For your application to clear the preliminary screening, you must copy, fill out, and paste the following format directly into the body of your email:
- Full Name:
- Email ID & Mobile Number:
- Graduation Details (Degree):
- Date of Birth:
- Post-Graduation Details (if applicable):
- Total Experience:
- Relevant Experience (Customer Service / Solution Design):
- Current / Previous Company Name:
- Current CTC (₹):
- Expected CTC (₹):
- Notice Period:
- Current Location:
