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Are you a motivated fresher looking for a high-growth, remote career opportunity with one of India’s leading tech platforms? Apna, India’s premier professional networking and job search platform, has officially opened applications for the position of Customer Support Specialist.
This is a 100% Work from Home (Remote) position open to freshers across India. If you possess excellent communication skills, a problem-solving mindset, and want to gain hands-on experience with modern corporate tools, this is the perfect gateway to launch your career.
Job Drive Overview
- Company Name: Apna
- Role: Customer Support Specialist / Executive
- Job Location: Remote (Work from Home – India)
- Experience Required: FRESHERS (Enthusiastic & career-driven)
- Education: Any Graduate / Bachelor’s Degree
- Support Process Type: Blended (Call-Heavy, with Chat and Email support)
- Shift Type: Rostered / Rotational Day Shifts
Key Responsibilities & Core Tasks
As a Customer Support Specialist at Apna, you will act as a frontline representative assisting employers who utilize the platform to hire talent. Your daily operations will include:
- Employer Assistance: Interacting directly with employers via phone calls, emails, and chats to resolve system queries and optimize their hiring experience.
- Query Resolution: Handling critical employer inquiries related to job posting processes, account reactivation, and user churn management.
- Cross-Functional Coordination: Collaborating closely with internal core departments—including Product, Sales, Marketing, and IT—to smoothly escalate and resolve complex technical or account issues.
- Digital Tool Management: Gaining hands-on professional exposure to advanced CRM applications, live chat software, and ticketing systems.
Must-Have Requirements & Qualifications
To be eligible for this remote hiring drive, candidates must fulfill the following benchmarks:
- Education: Must be a graduate in any stream or discipline.
- Language Proficiency: Excellent verbal and written communication skills in both English and Hindi.
- Technical Skills: A minimum typing speed of 30 WPM along with basic familiarity with online meeting tools like Zoom and Google Meet.
- Work From Home Infrastructure:
- A personal laptop or desktop in proper working condition.
- A stable, high-speed Wi-Fi internet connection (Minimum 30 Mbps).
- A quiet, dedicated, and professional home-office workspace setup.
- Flexibility: Willingness to work in rotational day shifts and weekends. Candidates must also be comfortable being on camera during operational hours.
- Joining Timeline: Candidates who are available to onboard immediately within 7 days will have a distinct added advantage.
Preferred Qualifications
While not mandatory, the recruitment panel will highly value:
- Any prior internship experience or basic exposure to customer service, voice processes, chat support, or recruitment.
- Basic familiarity or willingness to learn customer success software such as Freshchat, CRM workflows, and ticketing architecture.
How to Apply
Apna’s talent acquisition team is actively screening profiles for immediate onboarding.
👉 Visit the official Apna Careers portal, navigate to the remote operations section, and submit your updated resume alongside your technical infrastructure details to get shortlisted for the interview rounds!
