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Are you looking for a stable, long-term remote career with one of India’s top telecom leaders? Jio has officially opened applications for the position of Advisor Customer Support. This is a premium opportunity offering a Permanent Work From Home (WFH) model.
A unique aspect of this hiring drive is that it explicitly targets talented professionals residing in non-metropolitan cities across India. If you have at least 6 months of documented BPO experience and excellent English communication skills, this role provides an exceptional platform to scale your customer success career from the comfort of your home.
Job Drive Overview
- Company Name: Jio
- Role: Advisor Customer Support
- Work Mode: 100% Permanent Work From Home (Remote)
- Geographic Target: Hiring candidates from Non-metropolitan cities only
- Process Type: Blended Process (Chat & Email support + Inbound & Outbound calls)
- Employment Type: Full-Time
Eligibility Criteria & Job Requirements
Jio’s recruitment team has outlined strict structural baselines for this remote drive. Candidates must fulfill the following parameters to clear initial screening:
- Educational Qualification: Must possess a completed Bachelor’s Degree. Please note that students currently pursuing their graduation are not eligible for this drive.
- Experience Baseline: Minimum of 6 months of experience in a BPO environment (Voice or Non-Voice). This experience must be verifiable with proper documentation (“on paper”). Prior exposure to an international BPO setup is highly preferred.
- Language Skills: Outstanding verbal and written English communication skills are mandatory to handle multi-channel client inquiries.
- Infrastructure Requirements: Candidates must own a reliable laptop or desktop setup along with a stable, high-speed broadband internet connection at home.
Work Schedule & Operational Shifts
- Working Days: 6 days a week with 1 rotational week off.
- Shift Patterns: Operational on a rotational shift schedule, which completely includes mandatory night shift blocks.
Key Responsibilities
Selected customer support advisors will manage frontline operations across a dynamic, blended workflow:
- Multi-Channel Resolution: Providing clear, end-to-end resolutions to user issues across live web chat, structured emails, and telephonic channels.
- Call Handling: Alternating efficiently between incoming consumer queries (inbound) and outgoing follow-ups (outbound voice processes).
- Customer Retention: Delivering high-quality customer service to uphold user satisfaction across Jio’s expansive network ecosystem.
How to Apply (Direct Email Application)
The hiring team is reviewing applications immediately for rapid onboarding.
👉 To apply, share your updated professional Resume/CV directly via email to the HR Manager at: Rahul1.Gupta@ril.com.
Tip: Make sure to clearly state your Current Location (City), Total BPO Experience (in Months), and confirm your Laptop/Wi-Fi Availability in the body of your email to speed up your profiling process.
