Zones Freshers Recruitment 2026: L1 Service Desk Jobs in Bangalore (Salary up to ₹3.5 LPA)

Are you a recent graduate looking to jumpstart your career in the IT sector? Global IT giant Zones has announced an exciting opening for the role of L1 – Service Desk at their Bangalore office.

This position is tailored for freshers and early-career professionals (0–6 months of experience) who want to work in an inventive, collaborative, and globally connected environment.

Job Overview

What You Will Do (Key Responsibilities)

As an L1 Service Desk Executive, you will act as the primary point of contact for international clients experiencing technical issues. Your day-to-day tasks will include:

• Customer Support: Serving as the first line of defense for technical queries via phone, chat, and email.
• Technical Troubleshooting: Remote diagnosing, configuring, and resolving issues related to desktop hardware, peripherals, mobile devices, and Windows operating systems.
• Ticket Management: Logging, tracking, and documenting issues in real-time while adhering to defined Service Level Agreements (SLAs).
• Escalation: Smoothly routing complex, unresolved technical glitches to higher-level support teams.

Eligibility & Skills Required

Zones is looking for proactive individuals who bring the following qualifications to the table:

• Experience: Strictly 0 to 6 months in IT support.
• Education: Any graduation degree is acceptable.
• Communication Skills: Exceptional verbal and written English communication skills to interact with global clients effectively.
• Technical Knowledge: Basic understanding of computer systems, Windows OS, and hardware troubleshooting.
• Flexibility: Comfortable working in a 24/7 rotational environment.

Perks and Benefits

Zones believes in rewarding its employees with a comprehensive compensation package designed to cover life’s uncertainties and maintain work-life harmony:

• Performance-Based Rewards: Competitive base pay with recognition-driven growth.
• Health & Security: Comprehensive Medical Insurance Coverage.
• Life Cover: Group Term Life and Personal Accident Insurance.
• Work-Life Balance: A highly flexible leave policy to recharge.

How to Apply

💡 Application Note: This job was posted on June 23, 2026. Interested and eligible candidates should head directly to the official Zones Careers Portal or check their official LinkedIn jobs page to submit their updated resumes immediately before the applications close.