Accenture Off-Campus Drive 2026: Hiring Utility Bill New Associates (Non-Voice / Messaging Support) | Chennai Hub

Are you a fresher looking to build a career with a global technology and consulting leader? Accenture has officially opened off-campus applications for the position of Utility Bill New Associate at its corporate delivery centers in Chennai, Tamil Nadu.

This entry-level, full-time opportunity is part of Accenture’s high-performing customer support and operations vertical. Operating entirely as a non-voice (messaging, email, and web chat) support function, it is an excellent career launchpad for graduates from the 2024, 2025, and 2026 batches who possess strong problem-solving skills and want to work in data processing and digital communications.

Job Drive Overview

Key Roles & Responsibilities

As a New Associate in the Backoffice Data & AI operations framework, you will provide critical support to ensure smooth backend service delivery:

• Omnichannel Queue Management: Diagnose, record, and resolve incoming customer queries, incidents, and service requests across non-voice channels like email, chat, and web logs.
• SLA Compliance: Handle and de-escalate buyer or client complaints efficiently, ensuring all service issues are fully resolved within predetermined Service Level Agreements (SLAs).
• Incident Troubleshooting: Manage unplanned digital service interruptions to restore normal operations as quickly as possible for international clients.
• Routine Problem Solving: Use company precedents, historical data, and established supervisor guidelines to address recurring operational tasks.

What Accenture Is Looking For

To secure a slot in the screening rounds managed by Accenture’s talent acquisition division, candidates should meet the following benchmarks:

• Academic Foundation: Open to Any Graduate who has successfully completed their degree from a recognized institution.
• Experience Tier: 0 to 1 year of professional background. Applications are highly encouraged from absolute freshers.
• Core Competencies: Basic computer literacy, an understanding of administrative data processing, and a keen eye for data accuracy.
• Team Synergy: Ability to perform consistently as an individual contributor within a structured, closely supervised team.
• Flexibility: Complete readiness to adapt and work within a dynamic rotational shift schedule based on project requirements.

How to Apply Online

The application portal for this Chennai-based off-campus drive is actively accepting candidate registrations:

1. Update your professional resume, making sure to highlight skills related to data entry, non-voice support, email communication, or client management.
2. Visit the official Accenture Careers Portal.
3. Use the unique Job Requisition ID AIOC-S01650646 in the main job search utility.
4. Click on “Apply Now”, fill out your academic and demographic details, upload your CV, and submit your digitized application.