Are you a fresher looking to build a career with a global technology and consulting leader? Accenture has officially opened off-campus applications for the position of Utility Bill New Associate at its corporate delivery centers in Chennai, Tamil Nadu.
This entry-level, full-time opportunity is part of Accenture’s high-performing customer support and operations vertical. Operating entirely as a non-voice (messaging, email, and web chat) support function, it is an excellent career launchpad for graduates from the 2024, 2025, and 2026 batches who possess strong problem-solving skills and want to work in data processing and digital communications.
Job Drive Overview
Attribute
Details
Hiring Organization
Accenture
Role Title
Utility Bill New Associate
Job Requisition ID
AIOC-S01650646
Job Location
Chennai, Tamil Nadu (On-site)
Process Domain
Service Desk Non-Voice Support (Email & Chat)
Experience Requirement
0 to 1 Year (Freshers Fully Eligible)
Education Qualification
Any Graduation (UG / PG)
Shift Structure
Rotational Shifts
Employment Type
Full-Time
Key Roles & Responsibilities
As a New Associate in the Backoffice Data & AI operations framework, you will provide critical support to ensure smooth backend service delivery:
Omnichannel Queue Management: Diagnose, record, and resolve incoming customer queries, incidents, and service requests across non-voice channels like email, chat, and web logs.
SLA Compliance: Handle and de-escalate buyer or client complaints efficiently, ensuring all service issues are fully resolved within predetermined Service Level Agreements (SLAs).
Incident Troubleshooting: Manage unplanned digital service interruptions to restore normal operations as quickly as possible for international clients.
Routine Problem Solving: Use company precedents, historical data, and established supervisor guidelines to address recurring operational tasks.
What Accenture Is Looking For
To secure a slot in the screening rounds managed by Accenture’s talent acquisition division, candidates should meet the following benchmarks:
Academic Foundation: Open to Any Graduate who has successfully completed their degree from a recognized institution.
Experience Tier: 0 to 1 year of professional background. Applications are highly encouraged from absolute freshers.
Core Competencies: Basic computer literacy, an understanding of administrative data processing, and a keen eye for data accuracy.
Team Synergy: Ability to perform consistently as an individual contributor within a structured, closely supervised team.
Flexibility: Complete readiness to adapt and work within a dynamic rotational shift schedule based on project requirements.
How to Apply Online
The application portal for this Chennai-based off-campus drive is actively accepting candidate registrations:
Update your professional resume, making sure to highlight skills related to data entry, non-voice support, email communication, or client management.
Visit the official Accenture Careers Portal.
Use the unique Job Requisition ID AIOC-S01650646 in the main job search utility.
Click on “Apply Now”, fill out your academic and demographic details, upload your CV, and submit your digitized application.
