Are you an expert in customer service operations with a passion for problem-solving and process improvement? Walmart has announced a new opening for a Resolution Coordinator within its contact center operations based in Bangalore, Karnataka.
This full-time role is designed for professionals who thrive in fast-paced environments, focusing on resolving escalated customer issues, managing ticketing systems, and driving process efficiency. If you are looking to join a global leader with a culture of integrity and excellence, this position offers a unique platform to utilize data analytics and customer insights to make a tangible impact.
Job Drive Overview
Attribute
Details
Hiring Organization
Walmart
Role Title
Resolution Coordinator, Contact Center
Job Requisition ID
R-2546583
Job Location
Bangalore, Karnataka (Home Office/Cumulus)
Employment Type
Full-Time
Posted On
July 12, 2026
Key Roles & Responsibilities
As a Resolution Coordinator, you will serve as a critical point of contact for complex customer service queries. Your responsibilities include:
Escalation Management: Monitor and respond to incoming specialty processes and escalated support requests, utilizing tools like JIRA and Gemba Leadership to address systemic issues.
Customer Interaction: Handle live contact-related questions, document routine workflows, and provide accurate, timely information to customers while adhering to quality guidelines.
Problem Solving: Use diagnostic tools and fact-finding techniques to identify barriers to effective service and suggest creative workarounds or solutions.
Process Improvement: Support the identification of service opportunities, review key performance metrics, and drive the improvement of existing contact center processes based on customer feedback.
Operational Support: Assist customers with concessions, approvals, and restricted account actions, ensuring all actions comply with company policies and ethical standards.
Required Skills & Competencies
Walmart is seeking candidates who embody their core values of respect, integrity, and excellence. Key requirements include:
Communication Proficiency: Ability to listen to customers, understand diverse needs, and present clear solutions through various interaction channels.
Technical Aptitude: Familiarity with day-to-day contact center operations, including ticketing systems and basic computer processing/data entry software.
Analytical Mindset: An ability to adopt an omnimerchant mindset, considering data analytics and business insights when making plans.
Problem-Solving Skills: Capability to identify and break down business problems while anticipating potential roadblocks.
Cultural Alignment: A commitment to fostering a culture of belonging, driving positive associate/customer experiences, and acting with honesty and transparency.
How to Apply
If you are interested in this role and meet the operational requirements, follow these steps to submit your application:
Prepare Your Profile: Ensure your resume highlights your experience with ticketing systems, process improvement, and complex customer conflict resolution.
Visit the Careers Portal: Navigate to the official Walmart Careers website.
Search by ID: Enter the job requisition ID R-2546583 to locate the position quickly.
Submit: Complete the online application form and upload your updated resume.
