Are you an empathetic, communication-focused professional with at least 6 months of customer-facing experience? Codingal, a global leader in live online coding education for K-12 students, is expanding its core support team. The company has officially opened applications for the position of Customer Service Associate at its corporate office in HSR Layout, Bengaluru.
Backed by elite global investors like Y Combinator, Codingal delivers STEM-accredited coding education to over 500,000 students worldwide. If you enjoy solving problems, managing client relationships, and working directly alongside an ambitious startup founding team, this full-time onsite role offers competitive compensation and a fast-paced environment to accelerate your career.
Job Drive Overview
Attribute
Details
Hiring Organization
Codingal (codingal.com)
Role Title
Customer Service Associate
Job Location
HSR Layout, Bengaluru, India (100% Onsite)
Experience Required
Minimum 6 months in a customer-facing / BPO / client support role
Education Qualification
Bachelor’s degree in any discipline
Annual Compensation
₹3,50,000 – ₹4,50,000 per annum (3.5 – 4.5 LPA)
Working Schedule
6 days a week (with one rotational weekday off)
Notice Period
Immediate joiners up to 15 days preferred
Key Responsibilities
As a Customer Service Associate at Codingal, you will serve as the primary relationship anchor for global parents and instructors:
Omnichannel Engagement: Deliver a premium, seamless support experience to users interacting across live chat, email, and direct voice calls.
Technical Support Coordination: Act as the first line of troubleshooting to resolve basic technical issues encountered by parents and teachers on the learning platform.
Escalation Management: Take ownership of complex customer service tickets and systematically resolve them within established Service Level Agreements (SLAs).
Operational Scheduling: Efficiently schedule, reschedule, and manage live student-teacher classroom bookings.
Retention Excellence: Build high-trust customer relationships to optimize user satisfaction and long-term customer retention.
Who You Are (Eligibility Metrics)
To clear Codingal’s initial candidate selection screening, you must satisfy the following criteria:
Professional Experience: At least 6 months of hands-on experience in customer support, international/domestic BPO, or a client-handling role.
Linguistic Skill: Exceptional verbal and written communication mastery in English.
Query Resilience: Fully comfortable navigating high volumes of daily queries without compromising on response quality or accuracy.
Personal Attributes: Deeply empathetic with the capacity to remain calm and structured under situational pressure.
Availability: Prepared to onboard and begin operations within 15 days of receiving an offer.
Perks & Benefits
Daily Meals: Complimentary free lunch and dinner provided daily at the HSR Layout office.
Health Protection: Comprehensive corporate health insurance coverage.
Elite Mentorship: Direct day-to-day work exposure alongside smart, mission-driven peers and the company’s tech founders.
How to Apply Online
Since Codingal is running an accelerated screening pipeline for immediate joiners, candidates should apply as soon as possible:
Update your professional resume to clearly highlight your customer service metrics, problem-solving wins, and tech support tools familiarity.
Access the formal digital application page.
Complete the required field forms (including experience verification, location details, current CTC, and alignment with a 6-day work week).
Upload your resume in standard PDF format (under 5 MB) and submit your profile for the initial evaluation round.
