Global information solutions titan TransUnion has opened urgent applications for the position of Analyst, IT Support (L0/L1) at its Chennai technology centre. This role is part of TransUnion’s specialized Pilot 24*7 App & Infra Support Team, established to deliver round-the-clock application and infrastructure management for business-critical client platforms across the APAC region, including Hong Kong, the Philippines, and Australia.
Operating under a hybrid work arrangement (minimum 2 days/week in-office), this position offers entry-to-mid-level IT professionals an opportunity to work with enterprise-grade infrastructure, global production deployments, and regional incident response teams.
Job Overview & Key Details
Attribute
Details
Hiring Organization
TransUnion
Official Job Title
Analyst, IT Support
Function / Level
L0/L1 Application & Infrastructure Support
Job Requisition ID
19040679
Work Model
Hybrid (Min. 2 days/week in-office)
Job Location
Chennai, Tamil Nadu
Employment Type
Full-Time, Permanent
Shift Pattern
24×7 Rotational Roster (Early morning, late night, & regional APAC business hours)
Application Deadline
July 24, 2026(Urgent hiring)
Core Roles & Responsibilities
Selected IT Support Analysts will manage production stability and system health across the APAC footprint:
L0/L1 Application & Infra Monitoring: Closely monitor system health, background jobs, applications, and automated alerts to respond instantly according to strict Service Level Agreements (SLAs).
24×7 Incident Management: Collaborate with global infrastructure, development, and support teams to troubleshoot incidents, resolve operational bottlenecks, and restore services.
Regional Customer Communication: Serve as the central communication point for clients and internal stakeholders, particularly during non-business hours and production outages.
Maintenance & Deployment Support: Assist during live production deployments, scheduled maintenance windows, system updates, and change management implementations.
BCP & DR Operations: Actively participate in new client onboarding programs, Disaster Recovery (DR) exercises, and Business Continuity Planning (BCP) drills.
Process Documentation: Maintain a comprehensive issue resolution handbook, track recurring errors, and recommend automated monitoring improvements.
Candidate Profile & Required Competencies
Key Skills & Operational Requirements
Technical Support Aptitude: Practical exposure or strong foundational understanding of L0/L1 IT infrastructure, application workflows, and incident monitoring.
Shift Readiness: Absolute flexibility to work across a 24×7 rotational shift roster, including early morning, late night, and regional business hours (Hong Kong / Philippines / Australia time zones).
Overtime Readiness: Willingness to provide extended coverage during critical production outages, bandwidth constraints, or scheduled releases.
Communication Skills: Strong written and verbal English communication to manage international client updates, technical documentation, and cross-border incident updates.
How to Apply
Ensure your resume highlights experience in L1 Application/Infra Support, monitoring tools, or SLA incident management.
Visit the official TransUnion Careers Portal using Requisition ID: 19040679.
Submit your application before the official closing date on July 24, 2026.
