E-commerce and cloud computing leader Amazon has opened applications for the position of MyHR Live Support Advisor [S] (MHLS Advisor) at its Amazon Development Centre India (ADCI) in Bangalore, Karnataka. Published under Job ID: 10443380, this role is part of Amazon’s global HR Contact Center network, which provides real-time support to over 1.5 million Amazonians worldwide.
This position is ideal for candidates ranging from fresh graduates (0 years experience) to experienced contact center and HR professionals who excel at real-time problem-solving, empathetic communication, and handling sensitive employee queries.
Job Overview & Drive Details
Attribute
Details
Hiring Organization
Amazon (ADCI)
Official Job Title
MyHR Live Support Advisor [S] / MHLS Advisor [S]
Job ID
10443380
Job Location
Bangalore (Karnataka), India
Job Category
Human Resources / HR Operations
Experience Level
0 to 10+ Years (Freshers & Experienced Candidates Eligible)
As a MyHR Live Support Advisor, you will serve as the primary human resources contact for Amazon employees, job applicants, and candidates globally:
Real-Time Contact Resolution: Handle high-volume inbound live calls and chats, resolving HR inquiries regarding time-off, employee relocations, offboarding, employment verification, benefits, bereavement, and compensation.
Knowledge Base Utilization: Leverage standard operating procedures (SOPs), FAQs, and internal policy documentation to deliver accurate first-contact resolutions (FCR).
Empathetic HR Service: Deliver personalized, high-judgment support for sensitive employee situations while maintaining strict confidentiality and adherence to corporate compliance.
Cross-Functional Collaboration: Partner with internal HR operations, payroll, and benefits teams to resolve escalations and recommend process improvements.
Performance Benchmark Adherence: Maintain key operational metrics including average handle time (AHT), first-contact resolution rates, and customer satisfaction (CSAT) scores.
Eligibility Criteria & Required Profile
Amazon evaluates candidates on foundational communication skills, judgment, and software familiarity:
Educational Background
Qualification:Bachelor’s Degree or Bachelor of Arts (BA) in any specialization (Master’s degree in Business, HR, or Operations is a plus).
Required Skills & Experience
Experience Range:0 to 10+ years in HR, contact center operations, or customer service environments.
Communication Skills: Excellent oral and written English communication skills with strong active listening and conflict-resolution abilities.
Technical Aptitude: Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint).
Shift Flexibility: Absolute readiness to work in a 24/7 rotational contact center environment, covering morning, evening, weekend, and overnight shifts.
Why Join Amazon MyHR?
Global Impact: Support a massive global workforce across multiple countries and time zones.
Career Progression: Clear lateral and vertical internal mobility routes across Amazon HR, Operations, and Program Management.
Inclusive Work Culture: Industry-leading benefits, workplace accommodation support, and continuous professional development.
How to Apply
Update your resume to emphasize customer service, HR support, call/chat handling, or analytical skills.
Visit the official Amazon Jobs portal and search for Job ID: 10443380.
Complete your online application and submit your updated CV.
