Global digital business services leader Teleperformance (TP) has opened hiring for the position of Customer Support Specialist II – AR Collections at its Chennai Ambit campus. Operating within the Finance and Accounts Receivable (Order-to-Cash / O2C) department, this full-time voice process role offers an attractive annual compensation package of up to ₹6.0 Lakhs Per Annum.
Designed for professionals with 1 to 5+ years of experience in Accounts Receivable, BPO voice support, or financial collections, this position focuses on international client communication, managing overdue accounts, and improving collection effectiveness metrics.
Job Drive Overview
Attribute
Details
Hiring Organization
Teleperformance (TP)
Official Job Title
Customer Support Specialist II / AR Collections Executive
As an AR Collections Executive, you will manage international account portfolios and end-to-end collection workflows:
Overdue Account Tracking: Monitor customer accounts to identify unpaid invoices, track aging buckets, and reduce Days Sales Outstanding (DSO).
Outbound & Inbound Collections: Contact international clients via phone, email, and live communication channels to negotiate payment schedules and resolve delays.
Dispute Resolution: Investigate billing discrepancies, invoice errors, and cash application issues in collaboration with Sales and Finance teams.
ERP & CRM Logging: Maintain accurate call logs, payment tracking records, and account reconciliation details in ERP/CRM tools.
Reporting: Prepare periodic account aging reports, collection effectiveness updates, and status summaries for management review.
Eligibility Criteria & Required Profile
Teleperformance evaluates candidates based on financial domain awareness, negotiation capability, and English communication skills:
Educational Background
Qualification:Bachelor’s Degree in Commerce (B.Com), Finance, Accounting, Business Administration (BBA), or related streams.
Required Experience & Technical Skills
Experience:1 to 5+ years in Accounts Receivable (AR), Collections, Order-to-Cash (O2C), or International Voice Processes.
Technical Skills: Strong proficiency in MS Excel (reporting, formulas) and ERP systems.
Domain Knowledge: Understanding of AR aging, dispute management, cash application, and collection KPIs.
Communication Skills: Excellent verbal and written English communication skills for client negotiations.
Shift Readiness: Willingness to work in dedicated Night Shifts from the Chennai office.
Key Performance Indicators (KPIs)
Collection Effectiveness Rate (CER)
Reduction in overdue receivables & DSO improvement
Resolution Turnaround Time (TAT) for billing disputes
How to Apply
Ensure your resume highlights relevant experience in AR Collections, O2C, Voice Support, or Finance BPO.
Reach out directly to HR Neha via phone/WhatsApp at 8008325085 or email your updated CV to mamidi.neha@teleperformancedibs.com.
You can also submit your application via the official Teleperformance LinkedIn career listing.
