Global digital business services leader Teleperformance (TP) has opened hiring for the position of Customer Support Specialist II – AR Collections at its Chennai Ambit campus. Operating within the Finance and Accounts Receivable (Order-to-Cash / O2C) department, this full-time voice process role offers an attractive annual compensation package of up to ₹6.0 Lakhs Per Annum.
Designed for professionals with 1 to 5+ years of experience in Accounts Receivable, BPO voice support, or financial collections, this position focuses on international client communication, managing overdue accounts, and improving collection effectiveness metrics.
Job Drive Overview
| Attribute | Details |
| Hiring Organization | Teleperformance (TP) |
| Official Job Title | Customer Support Specialist II / AR Collections Executive |
| Department | Finance / Accounts Receivable (O2C) |
| Work Mode | On-site |
| Job Location | Chennai (Ambit IT Park) |
| Shift Pattern | Night Shift |
| Salary Package | ₹5.5 LPA to ₹6.0 LPA CTC |
| Experience Level | 1 to 5+ Years |
| Employment Type | Full-Time, Permanent |
| HR Contact | HR Neha (8008325085 | mamidi.neha@teleperformancedibs.com) |
Key Responsibilities & Operational Scope
As an AR Collections Executive, you will manage international account portfolios and end-to-end collection workflows:
- Overdue Account Tracking: Monitor customer accounts to identify unpaid invoices, track aging buckets, and reduce Days Sales Outstanding (DSO).
- Outbound & Inbound Collections: Contact international clients via phone, email, and live communication channels to negotiate payment schedules and resolve delays.
- Dispute Resolution: Investigate billing discrepancies, invoice errors, and cash application issues in collaboration with Sales and Finance teams.
- ERP & CRM Logging: Maintain accurate call logs, payment tracking records, and account reconciliation details in ERP/CRM tools.
- Reporting: Prepare periodic account aging reports, collection effectiveness updates, and status summaries for management review.
Eligibility Criteria & Required Profile
Teleperformance evaluates candidates based on financial domain awareness, negotiation capability, and English communication skills:
Educational Background
- Qualification: Bachelor’s Degree in Commerce (B.Com), Finance, Accounting, Business Administration (BBA), or related streams.
Required Experience & Technical Skills
- Experience: 1 to 5+ years in Accounts Receivable (AR), Collections, Order-to-Cash (O2C), or International Voice Processes.
- Technical Skills: Strong proficiency in MS Excel (reporting, formulas) and ERP systems.
- Domain Knowledge: Understanding of AR aging, dispute management, cash application, and collection KPIs.
- Communication Skills: Excellent verbal and written English communication skills for client negotiations.
- Shift Readiness: Willingness to work in dedicated Night Shifts from the Chennai office.
Key Performance Indicators (KPIs)
- Collection Effectiveness Rate (CER)
- Reduction in overdue receivables & DSO improvement
- Resolution Turnaround Time (TAT) for billing disputes
How to Apply
- Ensure your resume highlights relevant experience in AR Collections, O2C, Voice Support, or Finance BPO.
- Reach out directly to HR Neha via phone/WhatsApp at 8008325085 or email your updated CV to mamidi.neha@teleperformancedibs.com.
- You can also submit your application via the official Teleperformance LinkedIn career listing.