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Global integrated logistics giant A.P. Moller – Maersk is hiring for the position of Process Expert (Ocean Customer Experience) at its Chennai, Tamil Nadu facility. This full-time, site-based role focuses on managing post-booking supply chain execution, customer case management, and internal stakeholder coordination for global shipping operations—specifically serving the Africa region .
This opportunity is tailored for graduates with strong English communication skills, a background or interest in supply chain/logistics, and readiness to work in a process-driven afternoon shift setup.
Job Drive Overview Attribute Details Hiring Organization A.P. Moller – Maersk Official Job Role Process Expert (Job Requisition ID: R190971) Work Model Site Based (In-Office)Job Location Chennai, Tamil Nadu, India (Pin: 600116) Employment Type Full-Time Primary Domain Ocean Logistics / Post-Booking Customer Experience Support Medium Non-Voice Focus (Email & Chat with limited voice support) Shift Requirement Afternoon Shift Environment Application Deadline August 8, 2026
Key Responsibilities & Operational Scope As a Process Expert at Maersk, your day-to-day operations will involve managing critical post-booking shipping processes:
Post-Booking Execution: Manage customer queries and cases post-booking using non-voice channels (email and chat platforms).Regional Point of Contact: Act as the dedicated single point of contact for customer experience operations across the Africa region .Internal Coordination: Work with internal ops, port/terminal, and documentation teams to ensure the smooth flow and execution of shipments.Documentation & Query Resolution: Assist clients with bill of lading/shipment updates, tracking, and documentation inquiries within defined SLAs.Exception Management: Track shipping exceptions, perform operational follow-ups, and resolve logistics roadblocks efficiently.
Eligibility Criteria & Skill Requirements Educational & Professional Qualifications
Education: Graduate in any discipline (Bachelor’s degree mandatory).Communication: Fluency in spoken and written English with strong professional drafting skills.Domain Knowledge: Prior background in supply chain, logistics, or ocean/landside freight is highly preferred.Value Additions: Familiarity with shipment documentation, purchase order (PO) management, or vendor management.
Operational Requirements
Ability to work effectively in a site-based office environment in Chennai (600116) .
Flexibility to work in afternoon shift timings.
Why Join A.P. Moller – Maersk?
Global Supply Chain Impact: Join a world-leading logistics brand connecting global trade across 130+ countries.Structured Career Growth: Access diverse career pathways within ocean freight, air freight, and supply chain technology.Inclusive & Dynamic Culture: Equal opportunity workspace emphasizing continuous learning, innovation, and work-life balance.
How to Apply
Visit the Maersk Careers Portal and search for Job Requisition R190971 .
Submit your updated resume highlighting relevant experience in logistics, documentation, or non-voice customer support.
Complete your application before the deadline on August 8, 2026 .
Maersk Off Campus Drive – Important Apply Link
