Sutherland Walk-in Drive 2026: Process Associate (International Chat Support) in Chennai

Global digital transformation and customer experience solutions provider Sutherland is hosting a walk-in recruitment drive in Chennai for entry-level professionals. The drive is filling 100 open vacancies for the role of Process Associate – International Chat Support (Non-Voice) at their Gateway Office Parks campus in Perungalathur.

This opportunity is ideal for freshers and candidates with up to 2 years of work experience who possess excellent English written communication skills and wish to launch a career in international non-voice customer support.

Below is a complete breakdown of job responsibilities, eligibility parameters, selection rounds, and exact venue details.

Job Overview & Key Requirements

1. Core Responsibilities

• Customer Interaction: Provide real-time chat-based assistance and customer care for international clients in a non-voice process setup.
• Problem Resolution: Resolve customer queries efficiently, log ticket updates, and maintain high service quality standards in alignment with team metrics.
• Shift Roster: Work flexibly across night and rotational shifts with rotational weekly offs.

2. Candidate Eligibility & Experience

• Work Experience: 0 to 2 Years (Freshers and candidates with 6+ months of work experience are eligible).
• Joining Availability: Looking strictly for immediate joiners.
• Communication Skills: Excellent verbal and written English skills.
• Educational Qualification: Undergraduate degree is NOT mandatory; open to freshers across streams.
• Exclusion Criteria: Candidates who attended a Sutherland interview on or after June 1, 2026 are NOT eligible to attend this drive.

3. Remuneration & Employee Benefits

• Annual Package (CTC): ₹2.25 Lakhs – ₹2.75 Lakhs Per Annum.
• Transportation: One-way company cab service provided alongside a transport allowance.
• Work Setup: 100% Work from Office.

4. Interview Selection Rounds & Required Documents

1. HR Initial Interview
2. Software/Service Delivery (SD) Panel Interview
3. Non-Voice & English Assessment

Important Candidate Instructions:

• Mention “Shakeer Campus” clearly at the top of your physical resume for reference tracking.
• Pre-register online using the official Sutherland registration link (smrtr.io/vkZhD) before coming to the venue.
• Documents to carry: 2 printed copies of your updated resume and a government-issued photo ID proof (such as Driving License or Voter ID).
• Note: Do NOT bring laptops inside the campus premises.

Walk-In Drive Event Details