Cognizant Technology Solutions has officially released a hiring notification for the role of Senior Process Executive (SPE) – Customer Service HC.
This healthcare payer support position operates under a hybrid work model out of Pune, Maharashtra. The role involves working night shifts to assist US-based healthcare members and providers with claims, benefits, and coverage inquiries.
Cognizant Recruitment 2026 – Overview
Attribute
Details
Hiring Organization
Cognizant Technology Solutions
Official Post Title
SPE – Customer Service HC (Senior Process Executive)
Job ID
000693579314
Job Category
Technology & Engineering / Healthcare Operations
Work Location
Pune, Maharashtra, India
Work Model
Hybrid
Shift Requirement
Night Shift
Experience Level
1+ Years of Customer Service / Healthcare Payer Experience
Core Technical Skills
MS Office (Excel & Word), HIPAA Compliance Guidelines
Application Mode
Online Portal
Key Roles & Responsibilities
As an SPE in Healthcare Customer Service, candidates will act as key representatives for healthcare payer clients:
Inbound & Outbound Support: Address complex queries regarding claims, benefits, eligibility, and billing for members and providers.
HIPAA Data Safeguarding: Apply strict HIPAA privacy and security guidelines during all interactions to protect Sensitive Health Information (PHI).
Data Logging & Analysis: Use MS Excel and ticketing systems to log contact details, track recurring claims issues, and maintain audit-ready records.
Internal Cross-Team Coordination: Partner with back-office payer operations teams to resolve escalated policy and claim grievances, improving first-contact resolution (FCR).
Shift Flexibility: Maintain reliable attendance and performance during hybrid night shift operational hours.
Eligibility & Skill Requirements
Work Experience: Minimum 1 year of practical experience in a customer-facing role using MS Office for data entry and reporting.
Domain Knowledge: Hands-on exposure to healthcare payer processes (Claims, Authorizations, Member Benefits, Billing) and HIPAA regulations.
Communication Skills: Clear verbal and written English communication skills with an empathetic approach to customer resolution.
Work Model Readiness: Strong time management, stable home internet connectivity, and self-drive required for hybrid and remote execution.
How to Apply Online
Visit the official Cognizant Careers Portal at [cognizant.com/careers](https://cognizant.com/careers).
Search for Job ID: 000693579314 or title SPE – Customer Service HC.
Click on the Apply button.
Log in or create a new Cognizant candidate account.
Complete the profile details, highlight your healthcare/HIPAA experience, and upload your CV.
