Accenture in India is hiring for the position of Customer Contact Comms Associate – Voice based out of its Bengaluru, Karnataka facility. This on-site, full-time role focuses on handling omnichannel customer communications, managing queries, resolving escalations, and maintaining Service Level Agreements (SLAs).
Below are the complete details, job requirements, key responsibilities, and application guidelines.
1. Job Overview & Key Highlights
Parameter
Details
Hiring Company
Accenture in India
Role Title
Customer Contact Comms Associate – Voice
Skill Required
Omnichannel – Customer Communications
Primary Location
Bengaluru, Karnataka, India
Work Model
On-site (Rotational Shifts)
Employment Type
Full-time / Permanent
Required Experience
1 to 3 Years
Educational Qualification
Any Graduation
2. Roles & Responsibilities
As a Customer Contact Comms Associate, you will be aligned with Accenture’s Customer Support vertical, serving as an individual contributor within a collaborative team.
Query & Escalation Management: Resolve incoming customer queries, handle complaints from dissatisfied customers, and provide effective solutions.
SLA Compliance: Ensure all reported faults, issues, and customer tickets are closed within defined Service Level Agreements (SLAs).
Omnichannel Communication: Interact with customers across multiple channels including phone (voice), email, and live chat.
Daily Operations: Perform analysis to solve lower-complexity problems, update peers and supervisors regularly, and execute daily tasks under moderate supervision.
3. Candidate Profile & Key Requirements
Qualifications & Experience:
Education: Bachelor’s Degree in any discipline (Any Graduation).
Experience: 1 to 3 years of hands-on experience in customer support, voice, chat, or email processes.
Required Competencies:
Communication Skills: Strong written and verbal communication in English. Excellent typing skills for non-voice/chat interactions.
Flexibility: Willingness and adaptability to work in rotational shifts.
Problem-Solving & Pressure: Ability to perform consistently under pressure and meet operational quality metrics.
Interpersonal Skills: Aptitude for building positive client relationships and collaborating effectively with peers.
4. Selection Process & How to Apply
Visit the official Accenture Careers page or find the listing on LinkedIn.
Search for Customer Contact Comms Associate – Bengaluru.
Submit your application and updated resume highlighting relevant experience in voice/omnichannel customer support and ticket management.
