HCLTech is hosting a Mega Walk-In Interview Drive on September 25th & 26th, 2026, for entry-level candidates for the Process Associate (International Banking / Voice & Blended) position at their Navalur facility in Chennai.
1. Key Job & Walk-In Drive Summary
| Parameter | Specification |
| Hiring Organization | HCLTech |
| Role Title | Process Associate |
| Process Domain | International Banking / Customer Operations |
| Shift Pattern | US Shift (Night Shift) |
| Work Mode | On-site (Full-Time) |
| Experience Level | Freshers (0 Years Experience) |
| Target Qualifications | Arts & Science Graduates Only |
| Ineligible Degrees | BE, B.Tech, IT, and MCA graduates are strictly NOT eligible |
| Drive Dates | September 25, 2026 & September 26, 2026 |
| Hiring Contact / HR | Monica Celeen G (HR Recruiter) |
2. Walk-In Drive Venue & Location Details
- Venue Address:Sandhya Infocity Limited – NavalurNo. 33, Rajiv Gandhi Salai, Old Mahabalipuram Road (OMR),Navalur, Chennai, Tamil Nadu.
3. Core Responsibilities & Operations
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| ROLE RESPONSIBILITIES |
+----------------------+------------------------------------------------------------------+
| Customer Interactions| Address international banking customer queries via Voice, Email, & Chat|
| Data Management | Accurately enter and maintain records across multiple banking platforms|
| Technical Resolution | Troubleshoot banking queries, offer solutions, and escalate issues|
| Service Level Targets| Maintain turnaround time (TAT) and high customer satisfaction (CSAT)|
+----------------------+------------------------------------------------------------------+
- Promptly resolve international banking customer inquiries while maintaining high customer satisfaction metrics.
- Maintain accurate records and data entries across core banking systems and workflow applications.
- Collaborate with internal support groups and senior leads for complex escalation management.
4. Eligibility Criteria & Skill Requirements
- Educational Eligibility: Any Arts & Science non-engineering graduate (e.g., B.Com, BBA, B.Sc, BA, BCA). Engineering/IT/MCA degrees are excluded by HCLTech for this specific role.
- Communication Skills: Excellent written and verbal English communication capabilities.
- Shift Readiness: Willingness to work in night shifts aligned with US operational hours.