HCLTech (HCL Technologies Limited) has published a recruitment notification for the role of Trainee – Voice Operations (DPO) at its Bengaluru (Bangalore), Karnataka campus.
1. Key Job Overview & Specifications
| Parameter | Specification |
| Hiring Organization | HCLTech (HCL Technologies Limited) |
| Role Title | Trainee – Voice Operations (DPO) |
| Domain / Segment | Digital Process Operations (DPO) / Voice Operations |
| Work Location | Bengaluru (Bangalore), Karnataka |
| Employment Type | Full-Time, Permanent (Entry-Level / Trainee) |
| Experience Level | Freshers Eligible (0 Years) |
| Target Qualifications | Bachelor’s Degree in any discipline (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech) |
| Application Mode | Online via HCLTech Careers Portal |
2. Core Responsibilities & Workflow
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| KEY RESPONSIBILITIES |
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| Customer Interactions| Manage inbound & outbound calls using neutral voice & accent skills|
| Issue Resolution | Address customer inquiries, troubleshoot issues, & meet SLAs |
| Continuous Learning | Engage in product knowledge training & self-directed learning |
| Process Improvement | Collect caller feedback & suggest ideas to boost operational ROI |
| Compliance & Ethics | Adhere to strict company protocols, confidentiality, & ethics |
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3. Candidate Eligibility & Skill Profile
- Communication: Exceptional spoken English skills with basic knowledge of voice modulation and accent neutrality.
- Customer Orientation: Strong interpersonal skills with a clear focus on customer satisfaction and active listening.
- Domain Awareness: Familiarity with basic customer service principles and contact center operations.
- Certifications (Optional): Prior certification or training in Customer Support, BPO, or Voice & Accent modulation is a plus.
4. How to Apply
1.Review Eligibility Criteria:
Ensure your profile matches the requirement for an entry-level voice operations role in Bengaluru.
2.Apply via HCLTech Portal:
Visit the official HCLTech Careers Portal, search for Trainee – Voice Operations (DPO) – Bangalore, and submit your updated CV.