Global technology services giant HCLTech has announced a freshers hiring drive for the role of Process Associate (Voice Process) at its ITPL Whitefield campus in Bengaluru.
This recruitment drive is tailored for Arts & Science graduates from the 2024, 2025, and 2026 passed-out batches looking to launch a full-time corporate career with a top-tier IT services brand.
HCLTech Bengaluru Recruitment 2026 Summary
| Feature | Job Details |
| Hiring Company | HCLTech (HCL Technologies) |
| Role Designation | Process Associate – Voice Process |
| Job Location | Bengaluru, Karnataka (ITPL, Whitefield) |
| Eligible Streams | Arts & Science Graduates (B.A., B.Sc., B.Com., B.B.A., B.C.A., etc.) |
| Non-Eligible Streams | B.E., B.Tech, M.C.A., and IT Graduates are Not Eligible |
| Target Batches | 2024, 2025, and 2026 Passed-out / Graduating Batches |
| Experience Level | Freshers (0 Years Experience) |
| Work Mode | Full-Time, On-Site |
| Hiring Recruiter | Surya Priya (HR Management) |
Roles & Key Responsibilities
As a Process Associate at HCLTech’s Whitefield office, your core responsibilities will include:
- Customer Communication: Handle incoming queries, address service requirements, and resolve customer issues via voice, email, and chat channels.
- Data & System Management: Accurately update, organize, and manage customer transaction records across enterprise software databases.
- Troubleshooting & Support: Identify root causes of user problems, provide clear step-by-step solutions, and maintain high satisfaction metrics.
- Escalation Handling: Collaborate with senior technical support teams to resolve complex cases in accordance with Service Level Agreements (SLAs).
Eligibility Criteria & Key Requirements
- Educational Qualification: Bachelor’s Degree in any Arts & Science discipline (B.A., B.Com, B.Sc., B.B.A., B.C.A.).
- Graduation Batch: 2024, 2025, or 2026 batch pass-outs.
- Exclusions: Candidates with B.E., B.Tech, M.C.A., or specialized engineering IT backgrounds are strictly ineligible for this specific role.
- Communication Skills: Excellent written and verbal English communication abilities for handling client interactions.
- Location Setup: Readiness to work full-time in an on-site office setting in ITPL Whitefield, Bengaluru.
How to Apply
- Locate the official application link provided in HCLTech’s job announcement.
- Complete the Process Associate registration form with your personal info, contact details, and graduation details.
- Upload an updated Resume/CV highlighting your academic scores, communication skills, and computer literacy.
- Submit the registration form for HR screening with the Talent Acquisition team (
Surya Priya).