Global customer experience leader Concentrix has announced fresh openings for the position of Customer Service Representative (Advisor I) at its Chennai, Tamil Nadu facility.
This full-time, on-site role is open to both freshers (0 years experience) and early-career candidates with up to 3 years of experience in any academic discipline. Candidates selected for specific client programs may also handle Content Moderation & Review responsibilities.
Concentrix Recruitment 2026 Summary
| Feature | Details |
| Hiring Company | Concentrix |
| Role Title | Customer Service Representative (Advisor I) / Content Moderator |
| Job Location | Chennai, Tamil Nadu (On-site) |
| Experience Level | 0 to 3 Years (Freshers Welcome) |
| Educational Qualification | Graduate or Undergraduate in any discipline |
| Employment Type | Full-Time, Rotational Shifts |
| Selection Basis | Off-site / Application Review |
Roles & Key Responsibilities
- Customer Interaction: Handle incoming and outgoing communications (calls, email, chat) to address inquiries, clarify requirements, and resolve customer issues.
- Account Management: Accurately log, track, and document customer interaction details in the call tracking system.
- Product Support: Provide baseline product and service information using company decision-support tools and resources.
- Content Moderation (If assigned): Review user-generated text, images, and videos on digital platforms to ensure compliance with client safety terms and community guidelines.
Eligibility & Candidate Profile
- Education: Open to both Graduates and Undergraduates in any academic stream.
- Experience: 0 to 3 years of customer service, voice/non-voice, or content review experience.
- Communication Skills: Clear written and verbal English communication abilities with a courteous tone.
- Technical Skills: Strong PC navigation, multi-tasking abilities, and basic computer knowledge.
- Shift Flexibility: Readiness to work full-time in an on-site office environment with rotational shifts.
How to Apply
- Visit the official Concentrix job portal or apply via LinkedIn.
- Complete your profile with your contact details, education, and relevant experience.
- Upload an updated Resume/CV highlighting your communication and computer skills.
- Submit your application for initial HR screening.
Important Recruitment Fraud Alert: Concentrix does NOT ask for any payments or security deposits at any stage of the recruitment process.