Leading leisure travel technology company Pickyourtrail has announced a fresh hiring drive for the position of Customer Experience Associate at its Chennai, Tamil Nadu headquarters.
This full-time, on-site role is tailored for freshers and early-career candidates passionate about travel operations, customer success, and service delivery. Candidates selected for this role will receive competitive compensation, shift allowances, and medical insurance coverage up to ₹3 Lakhs (including dependents).
Pickyourtrail Recruitment 2026 Summary
| Feature | Details |
| Hiring Company | Pickyourtrail |
| Role Title | Customer Experience Associate / Executive |
| Job Location | Chennai, Tamil Nadu (On-site) |
| Experience Required | Freshers Eligible |
| Employment Type | Full-time |
| Work Schedule | 6 days/week (Rotational Shifts & Weekly Offs) |
| Key Benefits | ₹3L Medical Insurance + Shift Allowances |
Key Responsibilities
- Primary Traveler Contact: Act as the main point of contact for travelers throughout their journey to ensure smooth trip execution.
- Issue Resolution: Proactively identify, address, and resolve real-time travel logistics or destination concerns.
- Logistics Coordination: Coordinate with internal teams, accommodation providers, and local transport partners.
- Emergency Management: Handle unexpected travel changes or emergency situations with composure and prompt action.
- Customer Satisfaction: Gather traveler feedback to continuously improve overall service quality.
Candidate Profile & Requirements
- Skills: Excellent verbal and written communication skills with strong problem-solving abilities.
- Adaptability: Ability to thrive under pressure in a fast-paced environment.
- Teamwork: Strong collaborative skills and customer-centric mindset.
- Flexibility: Willingness to work 6 days a week in rotational shifts, including night shifts.
Perks & Benefits
- Work exposure in a high-growth travel tech startup.
- Comprehensive Medical Insurance coverage of ₹3,000,000 for employees and dependents.
- Shift-based financial allowances.
How to Apply
- Visit the official Pickyourtrail Careers page or the job listing on LinkedIn.
- Fill out the application form with your contact details and academic background.
- Upload an updated Resume highlighting your communication and customer handling skills.
- Submit the application for initial HR screening.