Codingal, an ed-tech platform for online coding and AI education for K-12 students, is hiring for the position of Customer Support Associate.
This full-time, on-site role is based at HSR Layout, Bengaluru, offering competitive compensation, comprehensive health insurance, free meals, and exposure to a fast-paced startup environment.
Job Summary
| Parameter | Details |
| Company Name | Codingal |
| Position Name | Customer Support Associate |
| Department | Customer Operations & Support |
| Work Mode | On-site (100% In-Person) |
| Work Location | HSR Layout, Bengaluru, Karnataka |
| Shift Pattern | Day Shift & US Shift Options Available |
| Weekly Off | Any 1 day between Monday and Friday (Rotational) |
| Experience Level | Minimum 6 Months of Customer Service Experience |
| Educational Qualification | Bachelor’s Degree in any discipline |
| Offered CTC | Up to ₹4.5 LPA (Based on experience & evaluation) |
Key Responsibilities
- Customer Interaction: Deliver prompt support through Chat, Email, and Phone calls to parents, students, and teachers.
- Technical & Class Assistance: Provide basic technical support and manage student class scheduling, rescheduling, and instructor mapping.
- Escalation Handling: Resolve complex support tickets and customer grievances promptly to maintain platform satisfaction.
- Retention & Engagement: Build long-term relationships with clients to ensure higher customer retention and brand NPS.
Eligibility Criteria & Desired Skills
- Experience: At least 6 months of prior customer service or client support experience.
- Communication: Excellent verbal and written English communication skills.
- Education: Bachelor’s degree in any domain.
- Location & Presence: Must be willing to work full-time on-site from the HSR Layout, Bengaluru office.
Perks & Employee Benefits
- 🍱 Free Lunch & Dinner provided at the office campus.
- 🏥 Health Insurance & PF contribution included.
- 📚 Learning Reimbursement for upskilling in AI and emerging tech tools.
- 🚀 Direct mentorship opportunities working with founders and cross-functional teams in a Y Combinator-backed ed-tech startup.
How to Apply
- Visit the official website: codingal.com.
- Search for “Customer Support Associate” under the Careers section or apply via the LinkedIn portal.
- Submit your resume detailing your prior customer support experience.