Teleperformance (TP) is hiring for the position of Customer Service Representative in a 100% Work From Home (Remote) setup.
This entry-level role is open to both freshers and experienced candidates with good communication skills in English and Hindi.
Job Summary
| Parameter | Details |
| Company Name | Teleperformance (TP) |
| Position Name | Customer Service Representative / Customer Support Executive |
| Work Setup | 100% Work From Home (Remote) |
| Salary Package | ₹2.50 LPA – ₹3.50 LPA |
| Experience Level | 0 to 1 Year (Freshers Welcome) |
| Educational Qualification | Undergraduate / Any Graduate |
| Shift Pattern | Rotational Shifts |
| Work Schedule | 6 Days Working (1 Rotational Week Off) |
| Language Requirements | Fluent English & Hindi (Mandatory) |
| HR Contact / SPOC | Neetu Pillai (Talent Acquisition Executive) |
Key Responsibilities
- Multi-Channel Support: Handle customer inquiries, account issues, and support requests via Voice, Chat, or Email channels.
- Problem Solving: Resolve customer complaints promptly, ensuring high customer satisfaction and quality standard compliance.
- Data Management: Record and update customer interaction logs in CRM systems accurately.
- Adherence: Follow operational scripts, SOPs, and rotational shift schedules effectively.
Eligibility Criteria & Essential Skills
- Languages: Clear and fluent verbal/written communication in both English and Hindi.
- Education: Passed 12th / Undergraduate or Any Bachelor’s Degree.
- Technical Setup: Basic computer proficiency and a suitable remote work environment at home.
- Attributes: Strong listening skills, empathetic communication, and a customer-centric attitude.
How to Apply
Interested candidates can apply directly through the following contact methods:
- Email Resume: Send your updated resume to
neetu.pillai@teleperformancedibs.com - WhatsApp: Contact 9076011128 (WhatsApp only)