Accenture is hiring for the post of Utility Bill New Associate (Service Desk Non-Voice Support) at its Chennai, Tamil Nadu office.
This full-time entry-level role is tailored for fresh graduates (0 to 1 year of experience) proficient in non-voice customer support, typing, email, and chat communication to manage utility bill queries, service disruptions, and ticket resolutions within defined SLAs.
Job Overview
| Parameter | Details |
| Company Name | Accenture Solutions Pvt Ltd |
| Job ID | AIOC-S01667833 |
| Position Title | Utility Bill New Associate |
| Primary Skill | Service Desk Non-Voice Support (P1 Level) |
| Work Location | Chennai, Tamil Nadu (On-Site / Office-Based) |
| Employment Type | Full-Time |
| Shift Requirement | Rotational Shifts |
| Target Experience | 0 to 1 Year (Freshers & Entry-Level Graduates) |
| Educational Qualification | Any Graduation Degree |
Key Responsibilities
- Customer Query & Incident Management: Receive, diagnose, troubleshoot, and resolve customer queries, escalations, and service requests across non-voice channels (Email, Web, and Chat).
- SLA Adherence: Ensure prompt handling and resolution of customer faults, complaints, and service tickets within strictly defined Service Level Agreements (SLAs).
- Unplanned Service Restoration: Manage unplanned utility service disruptions, offering fast, accurate, and professional resolutions to restore normal service operations.
- Typing & Process Compliance: Maintain high typing speed and accuracy while documenting interactions, logs, and ticket status in accordance with standard operating procedures.
- Team Collaboration: Work closely with supervisors and team members, following structured task instructions and guidelines.
Eligibility Criteria & Desired Skills
1. Educational Qualification
- Bachelor’s Degree in Any Discipline (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.).
2. Core Competencies & Skills
- Excellent written English communication and interpersonal skills.
- Strong typing speed, accuracy, and comfort with Email and Chat support processes.
- Analytical thinking and problem-solving mindset for diagnosing customer utility issues.
- Customer-centric attitude, patience, and ability to defuse escalated client issues.
- Complete flexibility and adaptability to work in rotational shifts.
How to Apply
- Visit Accenture’s official careers portal: accenture.com/careers.
- Search using Job ID: AIOC-S01667833 or “Utility Bill New Associate Chennai”.
- Create your candidate profile, enter your academic details, upload your updated resume, and submit the online application.