Namecheap, one of the world’s leading ICANN-accredited domain registrars and web hosting providers, is hiring for the position of Customer Support Specialist (Technical Chat Process) at its Coimbatore, Tamil Nadu office.
This role is ideal for freshers and graduates in any discipline looking to build a career in IT, domain management, web hosting, and technical customer support.
Job Overview
| Parameter | Details |
| Company Name | Namecheap Web Services India Pvt. Ltd. |
| Position Title | Customer Support Specialist (Technical Chat & Ticket Support) |
| Work Location | Coimbatore, Tamil Nadu (TIDEL Park, Peelamedu) |
| Work Model | Hybrid (2 Days Office / 3 Days WFH) |
| Employment Type | Full-Time |
| Shift Requirement | Rotational Shifts (Morning, Evening & Night Shifts) |
| Starting Salary | Fixed Start Salary: ₹20,000 / month + Shift & Allowance Add-ons |
| Target Qualifications | UG / PG Degree in Any Stream |
💰 Salary, Allowances & Employee Benefits
- Fixed Base Salary: ₹20,000 per month (with performance-linked increments).
- Additional Allowances:
- Additional Night/Shift Allowances
- Overtime Allowance
- Monthly Transport Allowance (for noon/night shifts) or Internet Allowance (for remote days)
- Health & Wellness: Comprehensive Medical Health Insurance for self and family.
- Perks & Rewards:
- Reward points system redeemable for gift vouchers.
- Office perks: Espresso, tea choices, snacks, and comfortable break areas.
- Regular team outings and team-building events.
- Professional Development: Sponsored certifications, skill development, and career advancement paths within global IT operations.
Key Responsibilities
- Technical Chat & Ticket Support: Assist global customers via non-voice channels (chat and support tickets) with domain registrations, DNS settings, web hosting, SSL certificates, and email configuration.
- Troubleshooting & Technical Guidance: Diagnose technical issues faced by clients, provide step-by-step guidance, and recommend relevant Namecheap products and services.
- Customer Retention & Satisfaction: Ensure high quality, quick response times, and positive customer satisfaction scores.
Eligibility Criteria & Desired Profile
1. Educational Qualifications
- Undergraduate (UG) or Postgraduate (PG) degree in any discipline (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, M.Sc., MCA, MBA, etc.).
2. Required Skills & Competencies
- Excellent written and verbal English communication skills.
- Strong problem-solving, logical reasoning, and basic computer/internet troubleshooting abilities.
- Complete willingness and flexibility to work in rotational shifts (Morning, Evening, and Night).
- Resident of Coimbatore or surrounding regions in Tamil Nadu.
🎯 Two-Level Interview Process
- Level 1 (Written Assessment): A written English proficiency and grammar assessment test to evaluate written communication skills.
- Level 2 (Technical & Communication Skype Interview): A virtual interview with the Team Lead (TL) to evaluate verbal articulation, problem-solving mindset, and client handling capabilities.
📍 Office Location & Venue Details
Namecheap Web Services India Pvt. Ltd.
Module 403, 4th Floor, TIDEL Park Coimbatore,
Civil Aerodrome Post, Peelamedu,
Coimbatore, Tamil Nadu – 641014.
(Landmark: Near Hope College)
How to Apply
- Visit Namecheap’s official careers portal or search for “Namecheap Coimbatore Customer Support Specialist”.
- Complete the online application form with your academic details and updated resume.
- Shortlisted candidates will receive instructions via email regarding the Level 1 written assessment test.