HCLTech is hosting a direct Walk-in Interview Drive for Freshers for the position of Customer Service Associate – Order to Cash (O2C) Voice Process at its Sholinganallur ELCOT Campus in Chennai.
This entry-level opportunity is designed for Arts, Science, Commerce, and Business Administration freshers looking to start a career in international order management, customer operations, and supply chain functions.
📅 Walk-In Interview Details
| Parameter | Details |
| Interview Date | Saturday, 31st October 2026 |
| Interview Timings | 9:30 AM – 1:00 PM IST |
| Venue Address | HCLTech, No. 602/3/138, Special Economic Zone, ELCOT-SEZ, Medavakkam High Road, Near HDFC Bank ATM, Sholinganallur, Chennai, Tamil Nadu – 600119 |
| HR Contact / SPOC | Shinaz Zohara Fathima / Yuvapriya (HR Associates) |
| Work Setup & Shifts | On-Site (Full-Time) | Rotational Shifts |
Job Overview
| Parameter | Details |
| Company Name | HCLTech |
| Position Title | Customer Service Associate – Order to Cash (O2C) |
| Domain | Order Management / International Voice & Customer Service |
| Target Experience | Freshers (0 to 1 Year) |
| Target Qualifications | Bachelor’s Degree in Non-Engineering Streams |
🎓 Eligibility Criteria
✅ Who CAN Apply:
- Educational Qualification: Bachelor’s degree in Commerce (B.Com), Business Administration (BBA/BBM), Management, Economics, Arts (B.A), Science (B.Sc), or related non-engineering disciplines.
- Experience: Freshers (0 to 1 Year).
- Communication Skills: Good spoken and written English communication skills.
- Technical Skills: Basic knowledge of MS Office (Excel, Outlook) and willingness to learn ERP tools (SAP, Oracle).
- Shift Flexibility: Willingness to work in rotational shifts as required.
❌ Who CANNOT Apply (Strict Disqualifications):
- Engineering Graduates (B.E. / B.Tech / M.E. / M.Tech) are NOT eligible to apply.
Key Responsibilities
- Order Management & Processing: Handle customer orders from receipt to fulfillment, entering and processing sales orders in ERP systems (SAP, Oracle, or Microsoft Dynamics).
- Voice & Non-Voice Support: Respond to customer inquiries regarding order status, shipment tracking, modifications, returns, and cancellations via phone, email, or chat.
- Cross-Functional Coordination: Collaborate with Sales, Logistics, Finance, and Warehouse teams to ensure seamless order fulfillment and resolve customer complaints.
- Accounts & Billing Assistance: Support invoice-related queries in coordination with Accounts Receivable teams.
📝 Required Documents for Walk-In
Candidates attending the drive should carry:
- Updated Resume (2 Hard Copies).
- Government ID Proof (Original & Photocopy of Aadhaar Card / PAN Card).
- Educational Certificates (10th, 12th, and Degree Mark Sheets / Provisional Certificate).
- Recent Passport-sized Photographs.