SBI Card, India’s largest pure-play credit card issuer, is hiring for the position of Executive – Customer Services (Non-T1 Service) at its Chennai, Tamil Nadu operations.
This full-time on-site role is aimed at graduates in any discipline interested in building a career in banking operations, financial customer support, and credit card service management.
Job Overview
| Parameter | Details |
| Company Name | SBI Cards and Payment Services Limited (SBI Card) |
| Position Title | Executive – Customer Services (Non-T1 Service) |
| Work Location | Chennai, Tamil Nadu (On-Site) |
| Employment Type | Full-Time |
| Target Qualifications | Graduate Degree in Any Discipline |
| Target Industry | Financial Services & Insurance (FSI) / Banking |
| Recruitment Fee | ₹0/- (SBI Card NEVER charges fees or deposits) |
Key Responsibilities
- Inbound/Outbound Query Resolution: Handle incoming calls and customer requests from SBI Credit Card holders regarding card balances, statement billing, complaints, and service requests.
- Metric & SLA Adherence: Consistently achieve daily operational targets including Average Handling Time (AHT), First Call Resolution (FCR), productivity, voice quality scores, and Customer Satisfaction (CSAT).
- Cross-Selling & Service Retention: Identify opportunities to offer value-added services (S2S cross-sell) and assist in retaining cardholders while addressing their core concerns.
- Process Gap Escalation: Provide real-time operational feedback to highlight process gaps, ensuring minimal recurring errors on client escalations.
- Compliance & Documentation: Strictly follow standard operating procedures (SOPs), transaction guidelines, and privacy regulations set by SBI Card.
Eligibility Criteria & Desired Profile
1. Educational Qualification & Experience
- Education: Bachelor’s Degree in any stream (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.) from a recognized university.
- Experience: Freshers and candidates with entry-level customer service experience in BFSI, Banking, or BPO sectors are welcome.
2. Core Competencies & Skills
- Knowledge of customer service operational processes and ticketing systems.
- Strong problem-solving, active listening, and conflict-resolution skills.
- Process and detail orientation with high accuracy in transaction management.
- Good verbal and written communication skills in English and regional languages.
🎁 Employee Benefits & Workplace Culture
- Inclusive Healthcare Benefits: Group Medical Insurance (Self & Family), Personal Accidental Cover, Group Term Life Insurance, Annual Health Checkup, OPD, and Dental benefits.
- Rewards & Recognition: Curated R&R program rewarding performance and schedule adherence.
- Wellness Initiatives: Mental and physical health support framework with gender-neutral company policies.
How to Apply
- Search for “SBI Card Executive Customer Services Chennai” on LinkedIn or visit the official career portal: sbicard.com/careers.
- Click Apply on the LinkedIn job listing to be redirected to the official ATS apply portal.
- Complete your candidate registration, fill in your graduation details, and upload your updated resume.