DHL Group, the world’s leading global logistics provider, is hiring for the post of Customer Service Agent (Email Support – German Market) at its Chennai, Tamil Nadu operations.
This full-time on-site position is designed for experienced customer service professionals (3 to 4 years) skilled in international email support, CRM software, and digital translation tools to serve DHL’s German-speaking customer base.
Job Overview
| Parameter | Details |
| Company Name | DHL Express / DHL Group |
| Position Title | Customer Service Agent (Email & Ticket Support) |
| Target Market | German Speaking Market (utilizing DeepL / Google Translate tools) |
| Work Location | Chennai, Tamil Nadu (100% On-Site) |
| Work Schedule | Standard Indian Business Hours |
| Target Experience | 3 to 4 Years in International Email Support / BPO |
| Educational Qualification | Bachelor’s Degree in Any Discipline |
| Annual Leave Perk | 42 Days Paid Leave (apart from Public & National Holidays) |
Key Responsibilities
- German Process Email Support: Respond to international customer queries via email using professional translation tools (DeepL, Google Translate) with proper tone, context, and cultural sensitivity.
- Shipment & Dispute Management: Resolve shipment-related issues, verify delivery statuses, track cargo progress, and process dispute/claim resolutions.
- CRM & Case Tracking: Document customer interactions, update customer profiles, and log detailed case notes in CRM systems (Salesforce/HubSpot).
- Data Privacy Compliance: Strictly adhere to the European Union General Data Protection Regulation (GDPR) and international data privacy standards during customer verification.
Eligibility Criteria & Desired Profile
1. Educational Qualifications & Experience
- Education: Bachelor’s degree in any discipline (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.).
- Experience: 3 to 4 Years of experience in customer service, email/ticketing support, or BPO operations. Experience with international clients or logistics is a strong plus.
2. Core Skills & Competencies
- Technical Proficiency: Hands-on experience with CRM platforms (Salesforce, HubSpot), ticketing tools, MS Office/Google Workspace, and translation software.
- Communication: Excellent written English skills with strong grammar and professional etiquette. German language comprehension is a major advantage (though translation software is utilized).
- Compliance & Logistics: Basic understanding of postal/logistics operations and GDPR privacy guidelines.
🎁 Employee Benefits & Perks
- Extensive Leave Policy: 42 Days of Annual Leave (excluding standard Public & National Holidays).
- Comprehensive Healthcare: Medical Insurance covering Self + Spouse + 2 Children, with an option for Voluntary Parental Insurance (covering pre-existing conditions at nominal premiums).
How to Apply
- Search for “Customer Service Agent DHL Chennai German Market” on LinkedIn or visit the official DHL careers portal: careers.dhl.com.
- Click Apply to be redirected to DHL’s official ATS candidate portal.
- Upload your updated resume highlighting your email support experience, CRM usage, and English written communication skills.