Tech Mahindra is recruiting for the position of Customer Success Associate (International Voice / Blended Process) for its Bengaluru, Karnataka operations.
This full-time role is open to both graduates and undergraduates (Freshers & Experienced) interested in international e-commerce customer support, voice operations, and client management.
Job Overview
| Parameter | Details |
| Company Name | Tech Mahindra |
| Position Title | Customer Success Associate |
| Process / Domain | International Voice / Blended Process (E-Commerce Support) |
| Work Location | Bengaluru, Karnataka |
| Employment Type | Full-Time, Permanent |
| Total Openings | 50 Openings |
| Shift Requirement | Rotational / Night Shifts |
| Target Experience | 0 to 4 Years (Freshers & Experienced Welcome) |
| Educational Qualification | Undergraduates (12th Pass) or Graduates (Any Degree) |
| HR Contact / SPOC | st001229807@techmahindra.com |
| Recruitment Fee | ₹0/- (Tech Mahindra NEVER charges recruitment fees) |
Key Responsibilities
- International Query Resolution: Handle inbound customer queries via calls for international e-commerce clients.
- E-Commerce Operations Support: Assist global customers with order tracking, delivery disputes, payment processing, returns, and account support.
- Customer Satisfaction & Accuracy: Deliver timely, effective resolutions to achieve high Customer Satisfaction (CSAT) scores.
- System Logging: Maintain clear documentation and record customer interactions in CRM/ticketing platforms.
🎓 Eligibility Criteria & Skills Required
1. Educational Qualification & Experience
- Education: Open to Undergraduates (10+2 / 12th Pass) and Graduates in any discipline (B.A., B.Sc., B.Com., BBA, BCA, B.E./B.Tech, etc.).
- Experience: 0 to 4 Years (Freshers are eligible; candidates with prior international voice process experience are preferred).
2. Core Competencies & Typing Requirements
- Communication: Excellent spoken and written English communication skills.
- Typing Speed: Minimum 20 WPM with 80% accuracy.
- Technical & Soft Skills: Basic computer knowledge, active listening, and strong problem-solving abilities.
- Flexibility: Must be open to working night shifts and rotational rosters.
📝 How to Apply
- Search for “Customer Success Associate Tech Mahindra Bengaluru” on job portals (such as Naukri/LinkedIn) or send your updated resume directly to the HR point of contact.
- HR SPOC Email:
st001229807@techmahindra.com - Include relevant experience, English proficiency details, and availability for night shifts in your resume email.