Sutherland is conducting a walk-in recruitment drive for Technical and Customer Service Associate (TCS) positions in Chennai. This role is ideal for freshers and candidates with a basic understanding of computer hardware, Wi-Fi connectivity, and technical troubleshooting who want to kickstart their career in customer support.
Overview
We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
Job Overview
| Parameter | Details |
| Company | Sutherland |
| Role | Technical Customer Service (TCS) Associate |
| Process | Voice / Technical Customer Support |
| Job Location | Chennai, Tamil Nadu |
| Experience Required | 0 Years (Freshers Only) |
| Educational Qualification | High School / Diploma / Undergraduates / Pursuing College |
| Salary Package | ₹2.5 LPA – ₹3.25 LPA |
| Work Schedule | Rotational Shifts (Including Evenings & Weekends) |
| Drive Schedule | Monday to Friday (Walk-In) |
Key Responsibilities
- Assist customers with initial device setup, configuration, and feature navigation.
- Troubleshoot basic technical queries related to Wi-Fi setup, network connectivity, and device performance.
- Guide customers step-by-step to resolve technical issues while delivering a professional customer experience.
- Identify complex technical bottlenecks and escalate them appropriately to higher-tier support teams.
- Maintain clear logs of customer interactions, issues reported, and resolution paths provided.
Eligibility Criteria & Key Skills
- Education: Open to High School Graduates, Diploma Holders, and pursuing/completed College Students (Graduation Not Required).
- Communication & Language: Good verbal and written English communication skills.
- Technical Knowledge: Basic understanding of computers, operating devices, Wi-Fi routers, and network configurations.
- Assessment Benchmarks:
- Voice Assessment: Minimum B2 level.
- Typing Speed: Minimum 32 AWPM (Adjusted Words Per Minute).
- Core Skills: Strong active listening, grammar, critical thinking, problem-solving, and attention to detail.
Walk-In Drive Details & Contact Info
- Walk-In Days: Monday to Friday
- HR Contact: Kavitha Annadurai –
9445792519 - Documents to Carry: Updated Resume, Government ID proof (Aadhaar/PAN), and Educational Certificates (if available).