Tata Communications, a global digital ecosystem enabler powering cloud, IoT, network services, and mobility, is recruiting for the position of Jr Customer Service Executive – Program Management at its Chennai facility.
This full-time operational role is designed for candidates with 0 to 1+ Year of Experience (0Y 1M – 1Y 2M) who possess foundational knowledge in networking, IT service management, or project coordination.
📌 Job Overview & Highlights
| Parameter | Details |
| Company Name | Tata Communications Ltd. |
| Position Title | Jr Customer Service Executive – Program Management |
| Job ID | 580737583 |
| Work Location | Chennai, Tamil Nadu, India |
| Experience Level | 0 Years 1 Month to 1 Year 2 Months (Early Career / Entry Level) |
| Employment Type | Full-Time, Permanent |
| Recruitment Fee | ₹0/- (Tata Communications NEVER charges recruitment fees) |
💼 Key Responsibilities
- Project Monitoring & Tracking: Proactively monitor daily project progress, initiate corrective actions for issues, and ensure quality delivery matching project goals.
- Documentation & Reporting: Create detailed project documentation, status reports, and analytical summaries for stakeholders.
- Data & Research Analysis: Perform database analysis along with quantitative and qualitative research to support operational workflows.
- Cross-Functional Collaboration: Participate actively in core project activities as a contributing team member under appropriate operational guidance.
🎓 Required Technical Skills & Competencies
- Domain Knowledge: Understanding of Program Management, Service Delivery, and Customer Service Operations.
- Preferred Certifications & Technical Skills:
- CCNA (Cisco Certified Network Associate)
- ITIL (IT Infrastructure Library) framework basics
- PMP concepts
- FTTx / FTTx Engineering concepts
- Leadership Behaviors (DRIVE AHEAD): Accountability & Ownership, Agility, Can-Do Attitude & Growth Mindset, Innovation & Problem-Solving, and Continuous Learning.
📝 How to Apply Online
- Visit the official Tata Communications Careers portal at jobs.tatacommunications.com.
- Search using Job ID: 580737583 (Jr Customer Service Executive – Program Management).
- Review the job details and click Apply Now.
- Create an account, fill in your personal and educational qualifications, and submit your updated resume.