Firstsource Solutions Limited, a global leader in business process management and an RP-Sanjiv Goenka Group company, is hiring for Customer Service Representatives for its UK Voice Support Process in Bengaluru, Karnataka.
This full-time on-site role is open to freshers and experienced candidates, offering attractive compensation, unlimited performance incentives, and a two-way cab facility.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Firstsource Solutions Limited (RP-Sanjiv Goenka Group) |
| Position Title | Customer Service Representative (UK Voice Support) |
| Work Location | Bengaluru, Karnataka, India |
| Work Type | Full-Time, On-site |
| Target Audience | Freshers & Experienced Candidates |
| Recruitment Fee | ₹0/- (Firstsource never asks for money at any stage of hiring) |
💼 Key Responsibilities
- Customer Handling: Handle inbound and outbound customer calls, address a variety of issues, and provide timely resolutions.
- Data Processing: Update and process customer information accurately into internal database systems.
- Collaboration & Escalation: Liaise with internal departments when queries cannot be resolved at the first point of contact (FCR).
- Empathy & Integrity: Demonstrate personal/professional integrity, treating customers with empathy, respect, and clear communication using simple English.
🎓 Eligibility Criteria & Important Restrictions
1. Educational Qualification
- Eligible: Candidates who have completed 10th, 12th, or Graduation.
- 🚫 Strict Exclusion: B.E, B.Tech, B.Sc, and Post-Graduation (PG) Freshers are NOT eligible to apply.
2. Candidate Profile & Skills
- Experience: Freshers are welcome (Prior customer service experience is an added advantage).
- Excellent verbal and written English communication skills.
- Flexibility to work in rotational shifts, including night shifts for the UK process.
- Basic computer knowledge and typing skills.
- Immediate joiners are preferred.
🎁 Perks & Benefits
- Two-way cab facility (charges apply within FSL boundary).
- Attractive salary package with unlimited performance-based incentives.
- On-the-job professional training for freshers.
- Regular employee engagement activities, rewards, and international client exposure.
📝 How to Apply
- Visit LinkedIn or the official Firstsource careers platform.
- Search for the Customer Service Representative position in Bengaluru.
- Verify that you meet the educational eligibility criteria (Non-Engineering/Non-Science Graduates, 10th/12th pass, or Arts/Commerce grads).
- Click Easy Apply on LinkedIn or submit your application via official recruitment links. (Note: If attending walk-ins, bring an original physical ID proof).