Shyaway, an innovative and leading online lingerie and innerwear brand (shyaway.com), is hiring for a Customer Support Executive position at its office in Hosur, Tamil Nadu.
This full-time on-site role blends customer service, relationship management, and sales lead conversion, welcoming both freshers and experienced candidates.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Shyaway (shyaway.com) |
| Position Title | Customer Support Executive |
| Work Location | Hosur, Tamil Nadu, India |
| Work Type | Full-Time, On-site |
| Target Audience | Freshers & Experienced Candidates (Graduates / Under-Graduates) |
| Recruitment Fee | ₹0/- (Shyaway NEVER charges recruitment fees) |
💼 Key Responsibilities
- Inbound & Outbound Calling: Handle customer inquiries professionally, make outbound follow-ups, and resolve customer concerns efficiently.
- Sales & Lead Conversion: Convert customer inquiries into sales, achieve daily/weekly/monthly sales targets, and upsell/cross-sell products.
- Email & Chat Support: Respond promptly to customer emails and live chats with accurate product and order information.
- CRM & Documentation: Update CRM systems with lead details, follow-ups, closures, and maintain daily interaction reports.
- Customer Retention: Build strong relationships, collect feedback, handle escalations, and ensure high customer satisfaction.
🎓 Eligibility Criteria & Required Skills
1. Educational Qualification
- Any Graduate or Under-Graduate degree holder.
2. Core Skills & Competencies
- Excellent verbal and written communication skills in English and the Local Language (Tamil).
- Basic computer knowledge (MS Excel, CRM software, email handling).
- Good sales persuasion, negotiation, and problem-solving skills.
- Ability to handle pressure, multitask, and meet targets effectively.
- Preferred: Prior experience in a BPO, call center, sales, or customer support role.
📝 How to Apply Online
- Visit LinkedIn or the official Shyaway careers platform.
- Search for the Customer Support Executive position in Hosur.
- Review the job requirements and click Easy Apply on LinkedIn or submit your application online.