Tata Consultancy Services (TCS), a leading global IT services, consulting, and business solutions organization, is hiring for a Customer Service Representative (BPO) position at its client premises in Whitefield, Bengaluru.
This full-time on-site role focuses on domestic banking customer service operations, requiring fluency in both English and Hindi.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Tata Consultancy Services (TCS) |
| Position Title | Customer Service Representative (BPO) |
| Work Location | Whitefield, Bengaluru, Karnataka, India (Client Premise) |
| Work Type | Full-Time, On-site |
| Work Timings | Any 9-hour shift between 8:00 AM – 8:00 PM (4 rotational offs / week as per roster) |
| Transportation | No transport facility provided |
| Recruitment Fee | ₹0/- (TCS NEVER charges recruitment fees) |
💼 Key Responsibilities
- Customer Support: Handle inbound customer calls and manage service emails in adherence to defined SLAs.
- Authentication & CRM: Accurately authenticate customers and record customer interactions in CRM systems.
- Query Resolution: Resolve queries regarding accounts, cards, payments, and digital banking; escalate complex issues per SOPs.
- Performance Metrics: Meet targets for Average Handling Time (AHT), First Contact Resolution (FCR), Net Promoter Score (NPS), data accuracy, and compliance.
- Compliance & Security: Adhere strictly to information security, data privacy, and KYC guidelines.
🎓 Required Skills & Competencies
1. Language Proficiency
- Mandatory Fluency: Fluent in English and Hindi (vernacular advantages welcomed).
2. Knowledge & Experience
- Basic understanding of BFSI concepts (account types, card lifecycle, dispute/chargeback basics).
- Familiarity with customer verification/KYC steps and compliance guidelines.
3. Technical Skills
- Proficiency in ACD/EPBX, softphones, and ticketing/CRM systems.
- Working knowledge of MS Office (Outlook, Excel basics) and email etiquette.
- Minimum typing speed of 35+ WPM with high data entry accuracy.
📝 How to Apply Online
- Visit LinkedIn or the official TCS Careers platform.
- Search for the Customer Service Representative BPO role in Whitefield, Bengaluru.
- Review the job description and click Easy Apply on LinkedIn or submit your application via official TCS recruitment portals.