Firstsource Solutions Limited (an RP-Sanjiv Goenka Group company), a leading global provider of business process solutions, is hiring Customer Service Representatives for its International UK Voice Support Process in Bengaluru, Karnataka.
This full-time on-site role is open to 10th pass, 12th pass, and non-tech graduates (freshers welcome), offering attractive salary packages, performance-based incentives, and two-way transport.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Firstsource Solutions Limited (RP-Sanjiv Goenka Group) |
| Position Title | Customer Service Representative (CSR) |
| Process Domain | International UK Voice Support Process |
| Work Location | Bengaluru, Karnataka, India |
| Work Mode | 100% On-site / Work from Office |
| Work Shift | Rotational Shifts (Including UK / Night shifts) |
| Target Experience | 0 to 2 Years (Freshers & Experienced welcome) |
| TA Contact / HR Recruiter | Darshana Dubey (Manager – Talent Acquisition) |
| Recruitment Fee | ₹0/- (Firstsource NEVER charges recruitment fees) |
💼 Key Responsibilities
- Customer Inquiry Resolution: Handle inbound customer calls regarding account queries, service issues, and billing requests in a professional and empathetic manner.
- System Data Entry: Accurately update customer details, call transcripts, and account records into internal CRM software.
- Escalation Management: Liaise with internal back-office and operations teams whenever queries cannot be resolved at the first point of contact.
- SLA & Target Adherence: Maintain high quality standards, handle calls efficiently, and deliver on customer commitments within SLA timelines.
🎓 Eligibility Criteria & Mandatory Exclusions
1. Educational Qualifications
- Eligible Qualifications: 10th Pass, 12th Pass, or Graduation (Arts, Commerce, Management, non-tech streams).
2. 🚫 Mandatory Qualifications Exclusions
- 🚫 Engineering, Science & Post-Graduates are NOT eligible to apply as freshers:
- B.E. / B.Tech Freshers ❌
- B.Sc Freshers ❌
- Post-Graduation (PG / Master’s) Freshers ❌
3. Interview Re-attendance Rule
- Candidates who have attended a Firstsource interview within the last 30 days are NOT eligible to re-apply or re-attend.
4. Candidate Requirements & Core Skills
- Excellent verbal and written English communication skills.
- Basic computer literacy and typing skills.
- Willingness to work flexible rotational shifts (including night shifts).
- Physical copy of original ID proof (Aadhaar / PAN / Passport) required for venue entry and verification.
🎁 Perks & Work Benefits
- Competitive starting salary package with unlimited performance incentives.
- Two-way cab transport facility (chargeable within Firstsource boundary limits).
- Comprehensive on-the-job training program for freshers.
- Employee engagement activities, rewards, and international client exposure.
📝 How to Apply Online
- Visit LinkedIn or the official Firstsource Careers portal.
- Search for Customer Service Representative – Firstsource – Bengaluru.
- Submit your updated resume directly through the job portal.