HCLTech, a global technology services leader, is hosting a direct Mega Walk-In Drive in Bengaluru to hire Arts & Science Freshers for Process Associate roles within their Networking Voice & Technical Support Domain.
This full-time on-site role is based at the ITPL SEZ campus in Whitefield, focusing on customer query resolution, technical support troubleshooting, and database management for global networking accounts under US Night Shifts.
📅 Walk-In Interview Details & Schedule
| Parameter | Details |
| Company Name | HCLTech (HCL Technologies) |
| Position Title | Process Associate |
| Domain / Division | Networking Domain (Voice Process & Customer Operations) |
| Target Experience | 0 Years (Strictly Freshers — 2024, 2025 & 2026 Pass-Outs) |
| Walk-In Date | November 14, 2026 (Saturday) |
| Interview Timings | 11:00 AM – 1:00 PM |
| Walk-In Venue | HCL Technologies, 8th Floor, Unit B, Aviator Building, Near ITPL SEZ, Whitefield Main Road, Bengaluru, Karnataka — 560066 |
| HR SPOC / Contact | Suryapriya |
| Work Location | ITPL Whitefield, Bengaluru |
| Recruitment Fee | ₹0/- (HCLTech NEVER charges recruitment or placement fees) |
💼 Key Responsibilities
- Voice & Technical Support: Address customer queries and technical issues efficiently via voice, email, and chat channels.
- Troubleshooting & Escalations: Diagnose technical/networking problems, offer structured solutions, and escalate complex issues to senior engineering teams.
- Database Management: Accurately enter, update, and manage account data across multiple internal software systems.
- Process SLA Compliance: Deliver high levels of customer satisfaction (CSAT) while strictly adhering to process workflows and quality guidelines.
🎓 Eligibility Criteria & Mandatory Exclusions
1. Educational Qualification & Batches
- Bachelor’s Degree in Arts & Science (B.A., B.Sc., B.Com., BCA, BBA, BSW, etc.).
- Open strictly to Freshers from 2024, 2025, and 2026 passed-out batches.
2. 🚫 Mandatory Qualifications Exclusions
- 🚫 Engineering & Tech Post-Graduates are strictly NOT eligible: Candidates with B.E., B.Tech, IT, M.E., M.Tech, or MCA degrees cannot apply for this drive.
3. Core Required Skills & Shift Details
- Strong spoken English and written communication skills.
- Logical reasoning and basic computer/networking domain troubleshooting aptitude.
- Complete willingness to work in US Night Shifts at the Whitefield office.
📝 Selection Process & Walk-In Guidelines
- Complete the mandatory pre-registration link provided on the official job post prior to visiting the venue.
- Carry an updated physical copy of your Resume/CV, 2 passport-size photographs, and a valid Government Photo ID (Aadhaar / PAN Card / Passport).
- Report directly to HCLTech, 8th Floor, Aviator Building, near ITPL SEZ, Whitefield Main Road between 11:00 AM and 1:00 PM on Saturday, November 14, 2026.
- Mention HR SPOC “Suryapriya” at the registration desk upon arrival.