HCLTech, one of India’s premier global IT services and consulting companies, has reposted an opening for Freshers – Voice Process (Customer Service Associate) in Chennai, Tamil Nadu.
This full-time, on-site opportunity is exclusively open to 2024, 2025, and 2026 passed-out Arts & Science graduates looking to start their corporate career in customer support and international operations during US Shifts (Night Shifts).
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | HCLTech (HCL Technologies) |
| Position Title | Customer Service Associate – Voice Process (Fresher) |
| Work Location | Chennai, Tamil Nadu, India |
| Work Mode | 100% On-site / Work from Office |
| Employment Type | Full-Time |
| Work Shift | US Shift (Night Shift) (Flexibility required as per schedules) |
| Target Experience | 0 to 1 Year (Strictly Freshers — 2024 to 2026 Passed-Outs Only) |
| HR Contact / Recruiter | Yuvapriya B (Human Resources at HCL Technologies) |
| Application Mode | LinkedIn Easy Apply & Online Registration Form |
| Recruitment Fee | ₹0/- (HCLTech NEVER charges recruitment or placement fees) |
💼 Key Responsibilities & Role Scope
- First-Contact Query Resolution: Handle customer inquiries efficiently and resolve issues at the first point of contact while delivering a positive, empathetic customer experience.
- Multi-Tasking & Process Improvement: Navigate fast-paced operations, maintain accurate records using MS Office tools (Excel and Outlook), and contribute process improvement ideas.
- Team Collaboration: Work effectively within a collaborative team environment to achieve common service quality and customer satisfaction targets.
🎓 Eligibility Criteria & Degree Restrictions
1. Eligible Qualifications & Pass-Out Batches
- Eligible Degrees: Bachelor’s degree in Arts & Science streams preferred (B.A., B.Sc., B.Com., BBA, BCA, etc.).
- Eligible Pass-Out Batches: Strictly 2024, 2025, and 2026 Passed-Outs.
- Not Eligible: ⚠️ B.E. / B.Tech, MCA, and M.Sc. (IT) graduates are not eligible to apply for this role.
2. Core Required Skills & Competencies
- Strong verbal and written English communication skills with active listening abilities.
- Basic working knowledge of MS Office applications, especially MS Excel and Outlook.
- Strong problem-solving, attention to detail, time management, and willingness to work in US Night Shifts.
📝 How to Apply Online
- Locate the “Openings for Freshers || Voice Process – Chennai” job listing by HCLTech (posted by Yuvapriya B) on LinkedIn.
- Click “Easy Apply” and fill out the official “Fresher Voice” registration form attached in the job description.
- Ensure your updated resume clearly states your Arts/Science graduation stream, pass-out year (2024–2026), and readiness for US night shifts in Chennai.