Firstsource, a global business process management leader, is hiring International Voice Support Executives for its UK International Voice Process in Bengaluru, Karnataka.
This full-time, on-site opportunity welcomes Freshers and Experienced Candidates starting from 10th Pass, 12th Pass, Diploma holders, and Any Graduates (excluding B.E., B.Tech, and Postgraduate freshers). The role offers a package of ₹3.50 LPA, unlimited performance-based incentives, and a two-way cab facility.
📅 Job Overview & Highlights
| Parameter | Details |
| Company Name | Firstsource |
| Position Title | International Voice Support Executive |
| Process / Domain | UK International Voice Process / BPO |
| Work Location | Bengaluru, Karnataka, India |
| Work Mode | 100% On-site / Work from Office |
| Employment Type | Full-Time |
| Work Shift & Offs | UK Rotational Shifts | Rotational Weekly Offs |
| Target Experience | Freshers & Experienced Candidates |
| Salary Package | ₹3,50,000 Per Annum (₹3.50 LPA + Unlimited Incentives) |
| Transport Facility | Two-Way Cab Provided |
| HR Contact | Muhila A (Human Resources Executive @ Firstsource) |
| Application Mode | LinkedIn Easy Apply |
| Recruitment Fee | ₹0/- (Firstsource NEVER charges recruitment or placement fees) |
💼 Key Responsibilities & Role Scope
- Customer Query & Call Resolution: Handle inbound/outbound customer calls across diverse issues, resolve problems promptly, and escalate complex queries to internal teams when needed.
- System & Data Accuracy: Update and process customer information accurately into internal systems while maintaining clear, empathetic English communication.
- Sales & Target Ownership: Deliver on customer commitments and meet target-based performance goals, including upselling and cross-selling opportunities.
🎓 Eligibility Criteria & Restrictions
1. Educational Qualifications & Cooling-Off Rule
- Eligible Qualifications: 10th Pass, 12th Pass, Diploma holders, and Any Graduates.
- Not Eligible: ⚠️ B.E., B.Tech, and Postgraduate freshers are not eligible to apply.
- Re-application Policy: Candidates who have attended an interview with Firstsource within the last 30 days are not eligible to reapply/attend.
2. Core Skills & Requirements
- Fluent English communication skills are mandatory.
- Basic computer knowledge, strong active listening, and problem-solving skills.
- Comfort with target-based upselling/cross-selling and willingness to work in UK rotational shifts with rotational weekly offs.
🎁 Perks & Employee Benefits
- Unlimited Performance-Based Incentives on top of the ₹3.50 LPA base package.
- Two-Way Cab Facility for safe and convenient commuting.
- Structured professional training, development programs, and performance-linked career growth.
📝 How to Apply Online
- Locate the “International Voice Process – UK Shift | Freshers & Experience” posting by Firstsource (posted by Muhila A) on LinkedIn.
- Click “Easy Apply” and submit your updated resume highlighting your English fluency, educational qualification (10th/12th/Diploma/Eligible Degree), and readiness for UK rotational shifts in Bengaluru.